Temporary Call Centre Advisors - Collections (Start 9th Dec)

Customer Service jobs >> Advisor/Assistant/Manager




Do you enjoy customer service work? A natural flare when talking on the telephone?

We have the job for you!

We are searching for confident Collection Agents to join our client based in Basildon to start on Monday 9th December.

The Job:

You will be required to work in a telephony based role, within a contact centre delivering excellent customer service.

The Role:

Receiving inbound & outbound calls from our automatic dialling system to assist customers with understanding their account and repayment of amounts owing
Handling early stage collections queries
Using your initiative and problem solving skills to arrange payment solutions i.e. direct debits
Working on a computer and using our in house systems to be able to provide the best customer service
Ensuring the customer is provided with the correct information, having the attention to detail in order to ensure that any account amendments are correct, this is as well as protecting customer's account information and adhering to financial regulations
Maintaining a high level of quality to deliver an outstanding customer journeyThe shift times will vary from 12pm to 20:00 with a total of 35 hours a week or part time 20 hours a week. All shifts will include a Saturday.

You will receive 4 weeks intensive training for this role (Monday to Friday 8am-4pm or 9am to 5pm) or part time 4 weeks Monday to Friday 5pm-9pm before you move into your selected shift pattern.

Due to the nature of the business, it will be necessary for all candidates to undertake both a criminal and a credit check.

Please note: A driving licence is preferred due to the location of the office.

If you feel this job is for you, then please do not hesitate to contact Julie Paton at One to One Personnel on (phone number removed).

Adverts and services provided in accordance with the CONDUCT OF EMPLOYMENT AGENCIES AND EMPLOYMENT BUSINESSES REGULATIONS 2003
  • 1
  • Negotiable
  • None
  • None
  • CV-87404
  • Temporary
  • 0

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