Back Posted: Jun 21 2025

Customer Service Representative

Rugby, Warwickshire , United Kingdom

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Name Confidential

Description

Rugby - Office based
37 hours per week - 8am – 4.30pm Mon-Thurs (30 min lunch) /8am – 1pm Friday
Temporary 6-7 months - maternity cover
£25,908 - £26,262 per annum (£13.46 - £13.65 per hour)
Our client, a reputable company based in Rugby, are looking for a customer service professional to join their small, busy team in Rugby on a maternity cover basis.
The key responsibilities for a Customer Service Administrator:
* Focussing on customer needs and satisfaction providing quotes, order processing, confirmations, packing requirements, pricing, forecasting whilst delivering high standard of customer service. Most customer service is done via email.
* Managing customer enquiries and concerns efficiently and effectively and escalate as required being first line response.
* Monitoring customers’ orders in line with delivery requirements effectively to meet department and organisational goals.
* Liaising with internal departments Sales, Warehouse, Quality, Finance and controlling teams and project stakeholders to achieve the best outcome.
* Analysing data to anticipate and avoid potential problems and suggest improvements.
* Conducting regular analysis of product lifecycle, competitor activities and new market opportunities.
* Producing weekly analysis reports e.g. forecasting, customer & market trends to internal and external stakeholders.
The key requirements for a Customer Service Administrator:
* Proven customer support experience in an office setting
* Experience using SAP
* Excellent IT skills and proficient in Microsoft Suite
* Strong verbal and written communication, with excellent interpersonal skills
* Previous experience working with CRM systems and Excel
Interested?
Please apply below.
If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. To view our Privacy policy please see our website
Working through Caraires...
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-86963
Position Type: Permanent
Applicants: 0
Views: 3

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