Scheduler

Administration & Clerical jobs >> Admin Assitant

Negotiable

Permanent

Description

Murray Recruitment is currently seeking a Scheduler on behalf of our client, a leading UK Facilities Management provider based in Aberdeen. This is a permanent opportunity, ideal for an organised and proactive individual to play a key role in the effective management of reactive works.

Role Overview:
Reporting to the Service Desk Manager and Supervisor, you will be an essential member of the team, responsible for overseeing the reactive works process with engineers and sub-contractors, ensuring that contractual priorities and deadlines are met.

Key Responsibilities:

* Confidently handle incoming calls from clients, engineers, and operations teams.

* Log and assign jobs to engineers or contractors, adhering to client-set SLAs.

* Monitor the Helpdesk mailbox, ensuring all enquiries are addressed promptly.

* Take full ownership of jobs from inception through to completion.

* Raise and issue purchase orders as required.

* Ensure relevant safety permits are raised for engineers.

* Track and chase all open jobs, providing accurate updates in the system.

* Monitor the progress of all jobs, ensuring timely closure.

* Participate in weekly conference calls to review outstanding jobs.

* Support the client’s security clearance process by forwarding clearance requests in a timely manner.

* Assist the coordinator with administrative tasks related to the role.

Essential Requirements:

* Proficient in MS Office, particularly Word and Excel.

* Strong customer service skills; previous experience in scheduling, planning, or a helpdesk environment is advantageous.

* Excellent telephone manner and communication skills.

* Ability to work independently and as part of a team.

* Flexible and adaptable approach to work.

* Solution-focused with a keen attention to detail and strong organisational skills.

Benefits:

* Salary up to £27,500 DOE

* Monday to Friday, 40 hours (between 8am – 5pm)

* 25 days annual leave plus 8 statutory holidays.

* Hybrid (Office 4 days, WFH 1 Day (Fri))

* Pension scheme.

* Share scheme.

* Employee discount scheme.

* Additional flexible benefits.

Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend
  • 1
  • Negotiable
  • None
  • None
  • CV-187588
  • Permanent
  • 1

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