Back Posted: Oct 14 2025

Hire Desk Controller

Carluke, South Lanarkshire , United Kingdom

Administration & Clerical jobs >> Admin Assitant

Negotiable

Permanent

Name Confidential

Description

Murray Recruitment are recruiting a permanent Hire Controller for our client based in South Lanarkshire.

Role Overview:
This is a fantastic opportunity to join a thriving and fast-paced business within the construction support sector. The Hire Controller will play a key role in handling customer hire and service enquiries, coordinating daily logistics, and supporting both service delivery and operational teams. This role is best suited to a confident, sociable, and resilient individual who thrives in a reactive environment, balancing administration, customer service, and operational planning with ease.

Key Responsibilities:

* Manage incoming customer enquiries via telephone, email, and website, ensuring prompt responses within one hour.

* Process customer orders accurately using internal systems and maintain the day work diary.

* Coordinate and issue daily delivery and service schedules by 4:30pm in conjunction with the Operations Manager.

* Liaise with drivers and yard teams to ensure smooth daily operations and address any service-related issues.

* Handle off-hire and collection requests, aiming for completion within 48 hours.

* Monitor weekly hire stock levels and organise effluent tank servicing routes as required.

* Work closely with the hire and operations teams to maximise route and service efficiency.

* Ensure adherence to health and safety standards while promoting a collaborative team environment.

* Maintain strong, professional customer relationships through consistent communication and service delivery.

Skills & Experience:

* Previous experience in a Hire Controller or similar administrative role is preferred.

* High attention to detail and strong accuracy in data entry and order processing.

* Excellent organisational and time management skills, with the ability to multitask effectively.

* Clear and professional communication skills, both written and verbal.

* Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.

* A proactive and solution-focused mindset, with the ability to remain composed under pressure.

* Strong interpersonal skills, with a confident and empathetic approach to customer interactions.

* Resilience and assertiveness when required, balanced with professionalism and tact.

Offering:

* Salary: Competitive, dependent on experience.

* Hours: Monday to Friday, 8am – 5pm (40 hours per week).

* Holidays: 28 days per year including 8 statutory public holidays.

* Company pension scheme.

* Free on-site parking.

* Cycle to work scheme

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-175652
Position Type: Permanent
Applicants: 0
Views: 7

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