Team Leader (Pension Support)

Public/Government jobs >> Other




Experienced Team Leader required for the UK Regulator of Pensions, Brighton, £33057. Responsibilities include:

Directly line manage up to 10 Case Support staff including; Senior Case Support, Case Support including Transactions, Interns and apprentices to support Supervision.
Ensure individuals are supported and developed in line with business requirements. Provide training, coaching and mentoring to support development of the Case Support Team.
Ensure Service Level Agreements and Key Performance Indicators are achieved, across each of the different disciplines and perform Quality Assurance checks on this work
Be the first point of contact for escalation of issues, and responsible for deciding on the action or escalating as appropriate
Support on recruitment in case management including CV sifting, interviewing and completing relevant paperwork for HR
Support Business Continuity by drafting and maintaining a Business Continuity Plan, including a regular review of the plan and testing
Corporate Governance: support the Case Support Manager in the monitoring and tracking of compliance with internal controls (including adherence to the clear desk policy, gifts and hospitality etc.)
Deputise for the Case Support Manager by being the point of contact where required
Champion Continuous Improvement Initiatives including involvement with User Acceptance Testing and delivery
Supporting the Case Support Manager in identifying ways to improve our quality scores where set.You must have previous leadership skills and be confident to manage, motivate and support teams up to 10 staff. Strong problem solving ability, used to working in a fast paced environment, dealing with difficult customers and scenarios, and managing SLA's. Proven ability to influence individuals, teams and stakeholders to drive performance. Experience of forecasting, planning, reporting and resourcing a team is essential

This is a full time role working Monday-Friday 9-5pm, flexible working, Civil Service Pension, 25 days holidays plus Bank Holidays, diverse employer. Must be available to interview w/c 23 September.

Tate is acting as an Employment Agency in relation to this vacancy
  • 1
  • Negotiable
  • None
  • None
  • CV-142121
  • Permanent
  • 1

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