Knowledge Platform Architect

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RapidResponse, our cloud-based platform, to manage their supply chains, monitor

risks and opportunities, and respond at the pace of change. At Kinaxis, we

constantly breaking new ground, using new technology to push the limits of what

software can do, including how quickly it can handle big data. Our platform

ensures that the products we need everything from medicine and cars, to

day-to-day items like toothpaste make it to market and into our hands whe

we need them.


Knowledge Platform Architect

Job location: This is a remote position. You can work from home and be located

anywhere inCanada or USA


The Knowledge Management team at Kinaxis has an exciting opportunity for a

Knowledge Platform Architect. This role ensures the ongoing effectiveness of

the various portals we use to deliver materials which enable our customers,

partners and employees to be successful with RapidResponse . In this role,

you ll be the technical architect of Kinaxis customer community, the

Kinaxis Knowledge Network (KN) and our training portal, the Kinaxis Learning

Center (KLC). Every day, you ll interact with business stakeholders, conten

providers and platform developers to define solutions that ensure users can

access what they need, when they need it in an environment that puts usability

and user experience first. Reporting to the Director of Knowledge Management,

you ll continually innovate our knowledge offerings, through strong

communication and interlocks with other Kinaxis teams.

What you will do

* Define the logic that governs user login, account creation and access to

specific areas of the various platforms, ensuring users only interact

with appropriate knowledge materials based on defined business rules

* Monitor compliance with established best practices pertaining knowledge

META data to drive maximum searchability of course content

* Consult with content developers and assist in development efforts to

organize materials in such a way that enables just-in-time access to

relevant knowledge

* Partner with stakeholders (both business and technical) to architect the

technology necessary to achieve the defined business goals

* Coordinate with Corporate IT with regards to:

* Platform feature and functionality development

* Creation of virtual lab environments for training content

* Cross-platform integration projects

* Data maintenance and synchronization efforts

* Author analytics that evaluate the effectiveness of the knowledge content

hosted on the KN and KLC

* Act as a primary point of contact with the external vendors with respect

to the project management of system maintenance or enhancement efforts

* Resolve platform-related support issues that cannot be addressed during

initial triage, escalating when necessary


What we are looking for

o 5+ years experience in information technology, web platform

administration and/or technical support in a fast-paced environment

with demonstrated attention to detail

o Experience developing custom components for and/or configuring

SalesForce Community Cloud & Service Cloud platforms

o Experience working with enterprise Learning Management Systems

(e.g. AbsorbLMS)

o Proven experience with web platform integration using APIs (e.g.


o Demonstrated mastery of HTML, CSS, and JavaScript

o Experience successfully collaborating with cross-functional

stakeholders at various levels in the organization

o Ability to adapt and prioritize as business needs evolve and change

o Excellent written and verbal English communication

o Experience presenting to a variety of audiences

o Self-starter, takes initiative, follows through to completion

o Proven track record of solving challenging problems

o Experience presenting logical arguments to convince others to take


o Experience negotiating with and working with external vendors and


o Excellent active listening skills

o Bachelors Degree or higher in Computer Science, Information

Systems, or related technical field

o Experience working with Insight Engine platforms (e.g. Coveo)

o KCS v6 Practices Certification or equivalent industry experience

with Knowledge Centered Services


* If you want to be part a team that challenges you, moves fast, improves

constantly, and makes a difference, let s talk.

For more information, visit the Kinaxis web site at or

the company s blog at .

Kinaxis invites candidates to apply to its welcoming community.

Accommodations are available upon request for applications in all aspects

of the recruitment process. If you require accommodation, please contact

Human Resources at
  • 1
  • Negotiable
  • None
  • None
  • Re-99591
  • Permanent
  • 4

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