Back Posted: Jun 21 2025

Customer Account Manager

Derbyshire, Leicestershire , United Kingdom

Engineering jobs >> Engineering

Negotiable

Permanent

Name Confidential

Description

Job Role: Customer Account Manager
Location: Derbyshire

Shift: Monday - Friday
Salary: £35k - £40k

The Role:

Responsible for managing day to day customer accounts queries, ensuring customer satisfaction and agreed delivery targets are met.

Responsibilities:

Support and lead Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance.
Support with all customer queries, complaints & escalation issues escalating concerns to the account manager.
Support production controllers to develop customer account objectives.
Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.
Manage Customer Scorecards and circulate internally, working with the Account Manager and Production Manager to produce recovery plans where necessary.
Ensure any customer changes (delivery dates, order quantities etc) are updated within the ERP system
Maintain electronic order books for all customers ensuring records are accurate
Support in ensuring compliance with UK export regulations, undertaking internal audits & if issues arise assist with corrective action plans to ensure company compliance.
Proactively support and engage in continuous improvement projects as required, to promote continuous improvement within the company.
Measure and keep a record of our Delivery Performance to Customers.

The Candidate:

Experience of managing customer accounts and conducting Business reviews
Excellent verbal and written communication skills.
Good working knowledge of word, excel, email and MRP/ERP systems
Ability to work quickly & under pressure, prioritise and manage many varying and conflicting tasks at the same time

Apply:

To apply for this position, please send your CV to (url removed) or call myself on (phone number removed)

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-94401
Position Type: Permanent
Applicants: 0
Views: 7

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Customer Account Manager

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Customer Account Manager

Description

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