Customer Success Director

Other jobs >> General

Negotiable

Permanent

Description

Customer Success Director



We are growing our US practice and we want you to help us grow as this is our top priority!! We are having consistent 100% year over year growth and things are only looking greater for this year as well. We are seeking an experienced Customer Success Director that has a desire to be a part of our growing company. If you want to work with both Commercial and Federal customers and bring your dynamic customer approach to Bizagi, please read more!



A Customer Success Director leverages deep business and technical knowledge to partner with our customers to help them increase their business ROI with Bizagi. You will align at the executive level, building and maintaining strong relationships to help customers progress through their digital transformation journey ultimately delivering high adoption rates, long-term retention, incredible growth and passionate advocacy.



Working hand in hand with our Enterprise Account Executives, youll solve for some of the most interesting business challenges and transformations using state of the art technology including BPA, DPA, IPA, IA and more. Using your business and technical prowess youll be quarterbacking the customer journey through a consultative approach. Youll serve as the trusted point of contact for Bizagis strategic key customers across the customer lifecycle after go-live. This is an extremely critical role at Bizagi that will help shape the future of company.



Who is Bizagi?



Bizagi delivers an engaging, consumer-friendly, process automation platform that connects people, applications, devices and information. Fueled by a community of over 1 million downloads, over 1 thousand enterprise customers, operating in over 50 countries and the best pricing model on the market - its no wonder Bizagi has been recognized by industry analyst firms such as Gartner, Forrester Research & IDC as a leading platform for Intelligent Process Automation!



As a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi s digital business platform wraps around existing IT systems, giving organizations the immediate business agility and process orchestration required to compete in the digital economy.



Bizagi is a very fast-growing software business, seen as an innovator within the Business Process Management (BPM) market. Bizagis vertical solutions and the underlying platform help over 300 enterprise customers across all industries improve, automate and streamline their business processes.



About our culture:



We are humble and hard-working, and we dont take ourselves too seriously. Collaboration is at the heart of everything we do. We are a truly global organization. We value diversity and believe providing opportunities for everyone to be their authentic self is key to our success. Come join us and find out what the best work of your career could look like here at Bizagi.



Requirements



* You will draft mutually agreed upon Customer Success plans that monitor customer usage data, political mappings, health gauges, renewal dates, expansion opportunities and risks that are all kept up to date in your account plans

* _Assist customers to establish solid foundations for their own DPA Capability in terms of the right business model, methodologies, structure, capabilities to ensure that they are set up for success in the future._

* _To help develop a roadmap for future deployments based on customers specific business drivers._

* _To help establish the appropriate governance framework their DPA initiatives._

* _To support the customers understand how the Bizagi platform fits in and aligns to their architectural eco-system._

* _To manage the customer onboarding process across all capabilities, e.g. cloud operations, support, customer success and professional services. _

* _To manage and mitigate expansion blockers that may arise in the customer engagements. _

* Deliver business and technical presentations from admin to C-Level to audience that articulates the impact of feature adoption and deployment to your customers transformational business strategies

* Create end-to-end use case specific demonstrations based on customers unique business scenarios to visualize the art of the possible and resolve current obstacles

* Be the central hub of the Bizagi wheel that collaborates internally among cross-functional teams such as Customer Sales, Support, Professional Services, Product, Engineering etc., to ensure that blockers of growth, retention and advocacy are removed

* Provide valuable feedback to our product management team based on what our customers are experiencing in the field thereby helping shape the future of the company

* Contribute to the library of customer success assets (customer references, case studies, success plans, templates) and thought leadership (methodology, point of view, white papers, delivery expertise, matrix prioritization)

* Build and nurture relationships across accounts to firmly cement our partnership and commitment to the customer while expanding both relationship and product adoption deeper and wider

* Facilitate workshops, hackathons with customers on best practices, common use cases across industries that including bpa, dpa, ipa, delivery models, adoption techniques and optimal workflows

* Organize executive business reviews with both Bizagi and customer key decision maker



Requirements:



* 8+ Years working experience in a customer facing role in Technology

* Deep customer empathy and willingness to advocate internally and externally for your customers successful journey

* Passionate about Customer Success, driving change across large organizations and improving the lives of people with those companies

* Self-motivation and a team-player that has desire to be the Bizagi business and technical expert that can tie platform features to the customers business initiatives to their ever-evolving value proposition

* Excellent presentation skills that have power to drive discussions among executives both internally and externally

* Solid understanding of cloud technology and recurring vs perpetual models



* Navigate customer organizational and political structures to identify and foster relationships with executives and stakeholders

* Ability to prioritize, multitask, and perform efficiently in a highly dynamic and fast-paced work environment

* Proficient at organizing, facilitating meetings and workshops that are action-oriented with clear ownership and timelines

* Strong functional knowledge of business processes (Sales, Marketing, Professional Services, Support, legal, Product, Engineering, etc)

* Strong communication and interpersonal skills with the ability to navigate conflict and foster honest dialog while also representing the best of Bizagi culture professionally in both word and action internally and externally

* Ability to quickly grasp and clearly articulate technological and business concepts

* Experience implementing and/or supporting large scale technology solutions at Fortune 500 companies

* Strong communication skills to manage large scale programs and customer relationships remotely using the latest collaboration and communication services

* Background in consultation (big four preferred)

* BS/BA Engineering, Computer Science and/or MBA preferred

* Must be authorized to work in the US without sponsorship



Benefits



We offer an excellent benefit package that allows you to choose from multiple health and wellness options that work for you and your family for whatever stage of coverage that you may need. We also offer a market competitive total compensation package, 401k with company match, unlimited PTO, 12 paid company holidays, stock options, referral payout bonuses and much much more!!!



We are actively growing and opening new offices across the Nation. Check us out: [
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