Back Posted: Jun 21 2025

Dual Service Manager - Crewe and Macclesfield

Crewe, Cheshire , United Kingdom

Public/Government jobs >> Social Care/Social Services

Negotiable

Permanent

Name Confidential

Description

Brook Street Social Care are proud to be working with an established and large supported living service covering across the North West for both mental health and learning difficulties and disabilities.

Role: DUAL Service Manager
Sector: Learning Disabilities and Mental Health - Complex Needs
Location: Macclesfield and Crewe
Salary: £35,000 - £40,000 dependent on experience

Job Purpose:
To plan, manage and co-ordinate the work of a team across 2 sites including Crewe and Macclesfield to ensure the optimum use of resources and the delivery of effective support for vulnerable people with potentially dual diagnosis of mental health and learning disabilities in the community.
To provide advice and guidance to staff. To mentor and induct new starters and be the first point of contact in the response to complaints/enquiries.
To manage risks, supporting the team to enable people to maximise their potential.
To liaise internally and externally and work with colleagues from other agencies to share best practice and knowledge and ensure clients achieve optimum outcomes.

Responsibilities:

To line manage staff to deliver a service of excellence, ensuring that the service capacity is maximised at all times. Managing any instances of poor performance and taking the first steps in absence management
To undertake relevant risk assessments and reviews, as required to ensure the effective development of staff and delivery of the service. To ensure that every client has an up to date support plan and risk assessment.
To complete prompt, efficient, sensitive and high-quality assessments and support planning for clients, ensuring that effective goals are set to achieve maximum outcomes.
To provide advice and guidance with regard to responding to complaints/enquiries from clients, families/carers and 3rd parties. Being the first point of contact for resolving complaints and/or conflict wherever possible, before escalating if required
Overseeing delivering of support, ensuring that staff comply with quality, health and safety standards in line with CQC requirements where applicable
To ensure the upkeep of electronic records on the agreed operational platform
To provide data and reports as required to monitor and achieve maximum utilisation and performance
To create and maintain champion roles for the team to aid their personal development
To take part in on call duties as required
To work flexibly across a 7 day rota to meet the needs of the service
Qualifications:
To be successful for this role, you must hold the following qualifications;

Health and Social Care Qualification relevant to the role such as NVQ Level 3
Knowledge and experience of working within the relevant client group
Proven experience and ability to manage multiple sites
Excellent communication skills
Good time management skills and prioritising skills
Flexible and adaptable to changing environments, processes and procedures
Willingness to work flexibly in order to meet the needs of the service
To discuss this role further and apply please attach your CV, and a confidential chat will then be arranged.

#PREJP

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-85671
Position Type: Permanent
Applicants: 0
Views: 2

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