Service Administrator and Showroom Host

About the role

Derby Audi is looking to recruit for an exciting role, which shares dual responsibilities as a Service Administrator and Afternoon Showroom Host. 

We are seeking a detail-oriented and customer-focused individual to join our team as a Service Administrator & Afternoon Host. This dual-role position involves managing service invoicing duties in the morning and providing an exceptional customer experience as an afternoon Showroom Host. The ideal candidate will be highly organised, have excellent communication skills, and enjoy working in a fast-paced motor trade environment.

Service Invoice Administration (Morning):

Accurately process and complete service and repair invoices using dealership management systems (e.g., Kerridge/CDK/Keyloop, one link, Rtc, and bumper).
Liaise with Service Advisors and Technicians to ensure job cards are correctly costed.
Monitor work-in-progress and ensure prompt invoicing of completed jobs.
Assist in financial reporting, including daily invoice logs and summaries.

Showroom Host (Afternoon):

Deliver a first class customer experience as the first point of contact for Derby AUDI Customers walking into the business
Provide refreshments and ensure the customer lounge is tidy and presentable.
Support the service reception team with general administrative tasks as needed.
Handle incoming calls, direct queries, and assist with appointment bookings.
Maintain a high level of customer satisfaction by delivering exceptional front-of-house service.

Key Skills & Experience:

Previous experience in a dealership or automotive service environment preferred.
Familiarity with invoicing software and dealership systems (Kerridge/CDK/Keyloop, One link and Rtc .).
Strong attention to detail and numerical accuracy.
Excellent verbal and written communication skills.
Professional appearance and attitude.
Ability to multitask and work under pressure.
Proficient in Microsoft Office (Word, Excel, Outlook)

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please