Back Posted: Jun 21 2025

Customer Relations Executive

Epsom, England , United Kingdom

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Name Confidential

Description

Job Title: Customer Relations Executive
Location: Epsom
Salary: Competitive
Working Hours: 9am - 5.30pm
Working pattern: Hybrid (2 days in the office, 3 days from home)

*Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location

About the Role:
The Customer Relations team handles customer complaints with the goal of resolving issues fairly and promptly. They work to ensure excellent customer outcomes while following industry regulations.

What You'll Be Doing:

Delivering excellent complaint resolution and customer service

Acknowledging complaints quickly and keeping customers updated throughout the process

Working closely with operational teams to maintain clear communication and effective complaint handling

Becoming a subject matter expert in complaints and resolutions to support contact centres

Using leadership skills to help guide the team

Assisting with other related Customer Relations tasks as needed

Keeping accurate records of customer interactions and complaints

Experience You'll Gain:

Developing strong verbal and written communication skills

Gaining valuable experience in a fast-paced corporate environment

Learning to influence and improve team processes

Building supportive relationships with managers and team members

Key Experience & Skills:

Strong verbal and written communication

Good decision-making and judgment

Ability to work independently and stay task-focused

Strong time management and organisational skills

Team player who promotes collaboration and inclusivity

Attributes & Behaviours:

Proactive and customer-focused

Able to work efficiently on your own initiative

Willing to empathise with customers and act with fairness

Benefits:

Hybrid working (2 days in the office, 3 days remotely).
Access to car schemes for you and your family.
Excellent pension scheme with up to 6% employee and 15% employer contributions.
Generous annual leave (25 days) with holiday purchase options.
Private Medical Healthcare for you, your partner, and children.
Group Income Protection cover with wellbeing services.
Employee Assistance Program and other health initiatives.
Onsite gym, sports/social club, and other health-focused programs.
Dress for your day policy for comfort at work.
Free parking and onsite restaurant.
Two volunteering days per year.
Flexible working arrangements and ongoing learning opportunities.
Personal development review each quarter and £250 contribution for learning outside of work.
Regular company events like summer BBQs and Christmas parties

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-83430
Position Type: Permanent
Applicants: 0
Views: 4

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Customer Relations Executive

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