Field service engineer

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Based at: Worthing /Sussex

Package:Starting £28,000 to £31,250 plus company car and mobile phone

Job Summary

Reporting directly to our Service Manager, the Field Services Engineer will join the Customer Operations Team as part of a team focused on delivering onsite technical resource for my clients educational institutions. You will be assigned a portfolio of approximately 15 schools and scheduled to visit 3 schools a day where you will provide both proactive and reactive technical support and consultancy. As the primary point of contact between the school and my client you will be expected to build strong relationships with the school Bursars and Heads.

Being part of the Customer Operations Team, you will be periodically redeployed back at the clients main office to assist our remote support team. While we will expect you to be able to work autonomously, you will be part of a team of roughly 15 Field Engineers and 4 Remote Technicians. Utilising unified communications, you will always have the ability to collaborate with your peers on issues ensuring the best grade of service to our valued customers.

Technical Skills

Network Troubleshooting (Hardware & Topology, TCP/IP)
Understanding of Client/Server Applications
Desktop OS Installations & configuration
Hardware troubleshooting
Excellent understanding of desktop environments, including support for Microsoft Windows and Google Chrome OS
Microsoft Office 2013 to 365 (especially Outlook)
Administration of Windows Server 2016 (especially Active Directory and Group Policy)
Configuring and installing routers & firewalls
Exposure to ESS-SIMS beneficial

Attitude

Mature and professional attitude towards working in a sensitive educational environment
Ability to work both within a team and be self-motivated
Logical approach to challenges
Able to manage multiple tasks effectively and deliver within specified time frames
Highly technical but customer focused
Must be presentable and personable

Due to the nature of this role the successful applicant will need a full UK driver's license will be required complete a DBS check.

To apply for this role or for more information and an initial telephone interview please send your CV to or contact me directly (phone number removed)