MVNO - Sales and Service Manager

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager.

In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers.

Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include:

* Account and service managing Domestic MVNO customers and acting as a key point of contact, account and service managing allocated Carrier customers and acting as a key point of contact

* Grow and retain Wholesale revenues in line with Quarterly and Annual Targets, identify and target new Wholesale customers and markets and develop a lead generation strategy and routes to market

* Collaborate with internal stake holders to meet and exceed customer needs

* Responsible for all aspects of Account and Service Management for your allocated customers

* Expand and add value to the business by leveraging the company's recent investments, to deliver services up the value chain in their Markets

* Prepare and run business and operating reviews from time to time

* Create comprehensive new customer engagement and development plans

* Provide clear, concise and accurate customer information ensuring timely delivery of orders and communications

* Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures

* Attend and identify opportunities via networking, events, and using marketing tools

* Propose and agree with the Wholesale Director strategy and tactics to drive strategic growth in Wholesale

* Provide service management to Wholesale customers

* Qualify any opportunities that require the assistance of other teams or departments and then drive internal engagement

* Own the bid process and proposal creation in conjunction with the relevant wider business functions and in line with the business's governance

* Ensure that any solutions sold, fit with pricing structures or go through the bid review process, communicate clearly to customers the service deliverables, delivery plan and ongoing progress

* Work with all internal teams to ensure customer satisfaction levels are exceeded, accurately complete monthly KPI packs including sales forecasts & pipeline cover, gap analysis and initiatives

* Raise material challenges and risks early, competitor information and analysis, ensure that customer proposals are clear, concise, accurate and professionally presented and signed off

* Accurate ADPs are completed and stored on Shares where applicable

* Record and store customer meeting notes on Shares when applicable

* Bi-annual key Account reviews are presented and stored on Shares

The ideal candidate for the role of Sales and Service Manager will have:

* Experienced and successful sales and service management professional with at least five years' experience

* Technical and commercial experience of telecoms Wholesale solutions and propositions in conjunction with being knowledgeable of wider ICT technology and solutions

* Experience at C Level engagement

* Create and manage Account Development Plans (ADPs)

* A high level of sales ability with a strong desire to hit and exceed targets

* General product and project management skills

* Flexibility with regards to hours of work, excellent written and oral communication skills, strong project management skills

* Strong analytical and decision-making skills

* Current, clean driving licence