Service Centre Manager - Bus Manufacturer

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Service Centre Manager - Bus Manufacturer
M17 1DW
up to £42K
The Future of Urban Mobility:
If you have seen one of London's iconic red double decker’s then you have seen Switch Mobility. We are a next generation electric vehicle company backed by over 100 years of experience, producing zero emissions Buses, Vans, and Pods. A combined global reach and presence in 40 countries with 280 electric vehicles on the road that have clocked over 26 million miles and counting.
At Switch we are committed to creating an environment in which all colleagues can fulfil their potential and by being a diverse and inclusive company, we are proud to be a Disability Confident – Committed company and users of the disability confident scheme, if you would like further information or details of the role in an accessible format, please let us know.
We're looking for a Service Centre Manager in Manchester. You'll have a creative and structured approach, showing mentoring and self-motivation skills, whilst thriving on fresh challenges and opportunities. Supported by a team of Administrators, Customer Service Manager/s, inhouse and remote engineering teams, this role requires an experienced leader to steer their team in delivering a safe and reliable service as well as having a hands-on approach.
You will be responsible for the day-to-day running and leading the development of the depot ensuring that the service levels are achieved to enable the operating teams to meet customer demand and hit productivity targets. As part of a reporting function, you will be required to work to agreed KPI’s.
* To ensure the realisation and completion of the customers expectations and the turnaround of vehicle repairs
* To manage all aspects of the depot’s productivity, scheduling VOR repairs and preventative maintenance activities
* Adhere to all company policies and procedures and ensure legislative compliance.
* To effectively manage staff through appraisals, target setting and absence management.
* Ensure proper reporting of vehicle / customer issues and keep customers fully informed of progress via CSM channels
* Effective management of the depot personnel
* To review, manage and account for all depot generated job cards / invoices
* To ensure the administration of job cards are processed accurately and in accordance with company procedures
* To account for the cost effectiveness of the depot workshop
* To effectively manage the depot maintenance budget
* To maximise and expedite all depot recharges
* Assist in the collation and analysis of data to provide insight and create recommendations to improve standards and drive best practise
* Extensive management experience with a record of target setting and performance review.
* Commercial and financial awareness and team management experience.
* Effective verbal and written communicator, coupled with problem solving skills, with a clear ability to handle multiple issues
* Current UK Driving Licence, PSV licence advantageous
* Has effective presentation and listening skills coupled with a consultative style to ensure team commitment.
* Is able to work and manage through others by setting clear targets, objectively measuring performance and quality, providing regular feedback and coaching as required.
* Is flexible and is able to embrace and cope with change and accepts accountability.
* Identify and deliver opportunities that can lead to improved financial performance or a stronger relationship with customers.
* Can assess the commercial implications of plans, actions and issues arising on the operation and the customer.
* Can balance forward and day-to-day thinking and can assess the commercial implications of plans and action taken.
* Aftersales automotive industry and technical knowledge of vehicles advantageous
* You will have a good level of data integrity to ensure accuracy and consistency throughout the depot. In addition, you will have a great focus on customer service and an understanding of a reactive service delivery industry
  • 1
  • Negotiable
  • None
  • None
  • CV-72259
  • Permanent
  • 1

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