Secretary

The post-holder will be required to provide a comprehensive secretarial service relating to NHS work for a clinical team in the department in accordance with Trust policies and procedures.

The Medical Secretary provides a link between the trust, the patient and their GP for patients/carers and other health care professionals. They will provide a comprehensive, efficient and responsive administration service to the medical and nursing staff and their teams

The post holder will have an understanding of the service requirements, and an appreciation of the concerns and queries of patients and carers.

This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative or as part of a team within standard operating procedures.

Main duties:

* To ensure post addressed to the consultant/clinical team is promptly collected, sorted, recorded and actioned as appropriate. To act on own initiative where appropriate in responding to incoming mail.

* Act as a focal point for the clinical team. Provide a friendly and professional service, deal with enquiries from a multitude of sources following Trust policies and standard operating procedures. Liaise with GPs, other hospitals, patients, internal medical/non-medical staff and medical/non-medical external staff by a variety of means i.e. face to face/phone/e-mail/letter/faxes on a daily basis.

* Assist clinicians with administrative tasks, e.g. utilising IT systems or ensuring paper forms are completed and sent to relevant departments in a timely manner in line with service specific standard operating procedures.

* To ensure all duties are undertaken in line with standard operating procedures and to enable the achievement of Trust and Service specific Key Performance Indicators.

* To request, cancel and re-arrange appointments when necessary.

* Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GP’s, other consultants and external bodies, referring enquiries to the consultants / clinical team where necessary. This will require analysis of queries/issues, making judgements about how to deal with them and escalating as appropriate. This may require the use of tact/ empathic or reassurance skills. In addition, persuasive skills are often required where agreement or co-operation is required in trying to avoid Trust complaints.

* Prioritise and ensure clinical investigations are acted upon appropriately and timely, within standard operating procedures and meeting KPIs.

* Accurate recording of all paper/computerised patient records, updating and amending information timely and within standard operating procedures.

* Undertake routine or ad hoc data validation as directed.

* Preparation of documentation for MDT’s

* Keep an up to date and accurate record of patient case notes entering and leaving the department. Sourcing and distribution of case notes to other departments and hospitals e.g. File Tracker/relevant IT system.

* Undertake typing of medical correspondence using copy, audio tapes and relevant IT systems to a high and accurate standard. This may include clinic letters, medico-legal reports and other administrative work.

Please note: this is a 3-6 months role, with the view of extension. Hours of work are 37.5 hours a week Monday to Friday.

Due to the large volume of applications we receive it is only possible to respond to shortlisted candidates. If you have not been contacted within 3 working days of your application then unfortunately on this occasion you have not been shortlisted for interview.

Taskmaster Resources are operating as a recruitment business for this role