Back Posted: Jun 21 2025

Customer Retention Specialist

Droitwich, England , United Kingdom

Motoring & Automotive jobs >> Automotive/Aerospace

Negotiable

Permanent

Name Confidential

Description

Job Introduction

Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich.

The hours of work are Monday to Friday, 08:00 - 18:00 (1 Hour Lunch Break). With 1 in 3 Saturdays 09:00 - 13:00.

As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.

Role and Responsibilities

Inbound and outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
Follow up calls to remind customers of required work previously identified
Accurate data inputting of customer details
Identifying infrequent customers and promoting Listers services
Increase customer retention while ensuring customer satisfaction
Improve and drive lead conversions
Contacting prospective customers and upselling products
Adhering to brand standardsAbout you

Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience
Customer focussed with excellent communication & organisational skills
Self-motivated & target driven
Able to work on your own or as part of a team
Ability to use your own initiative to provide impeccable customer service
Smart and presentable with an outstanding telephone manner
Competent using Microsoft OfficeWhat we offer

25 days holiday plus bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Company Events

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-60855
Position Type: Permanent
Applicants: 0
Views: 2

Refer $50 Save job Free resume review Apply Now

Alert me to new jobs like this: Motoring & Automotive jobs in city Droitwich

Email address

Create alert

By continuing your agreeing to our term and conditions

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)

Invalid Input

Your email address(*)

Invalid Input

Please select you reason(*)

Additional information(*)

Invalid Input

Customer Retention Specialist

Description

Find us at:

Report a job

Related Search:

Name Confidential

Job Seeker //

Employer //

About Us //

Follow //

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

Sign in to your account

Customer Retention Specialist

Description

Find us at:

Report a job

Related Search:

Name Confidential

Similar Jobs

More jobs from this company

Job Seeker //

Employer //

About Us //

Follow //

Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES