Case Administrator - Appeals

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As one of the UK’s leading car park management companies, Excel Parking Services is constantly developing to meet our ever-increasing business needs. We are now seeking a full-time Case Administrator to work in the CCTV Appeals section of our busy Central Payments Office, based at our modern Head Office on the new Sheffield Business Park.
The ideal candidate will have a good eye for detail, and an ability to deal with incoming issues in a succinct, professional manner. A good grasp of English grammar and punctuation is a must, as is a working knowledge of Microsoft Word and Excel. The role essentially revolves around the creation of written summary/evidence packs for appeals cases.

* The creation of evidence packs relating to appeals lodged through an external Independent Appeals Service

* Reviewing Parking Charge Notices issued using a company specific database and related applications

* Writing comprehensive case summaries outlining reasonable causes for pursuing the Parking Charge Notices, including any pertinent points brought to the adjudicator's attention by the appellant

* Communications with other internal office departments and contacting external operatives in order to collate the information required to complete summary/evidence packs

* Managing, organising, and updating relevant data using database applications

* Conducting yourself in a professional manner at all times and maintaining a standard of personal conduct that is in line with the nature of the duties and the working environment.

The following skills are desirable:

* Excellent organisational skills and attention to detail

* Flexibility to handle constantly changing deadlines and business needs

* Strong communication skills, both written and verbal

* Excellent Microsoft Office skills, particularly Excel and Word

* The ability to deal with problems efficiently and effectively, using our centralised systems

* The ability to work equally well either as part of team or while using your own initiative

* A positive attitude and an active “can-do” approach to achieving set goals

* The ability to work under high pressure scenarios and to adapt quickly to any new requirements presented in a short time frame

* A willingness to develop and progress within the business.

Salary: meets the current National Minimum Wage for age group

38.75 hours over a 5 day week from Monday to Saturday; Saturday’s are run on a rota basis and you will receive a day off in lieu. Standard business hours are from 8:00am to 6:00pm (Mon to Fri) and 9:00am to 5:00pm Saturday. Shifts include either 8:00am to 4:45pm or 9:15am to 6:00pm on a biweekly basis.

Click on APPLY NOW to send us your CV along with a covering letter explaining why you wish to be considered for the role
  • 1
  • Negotiable
  • None
  • None
  • CV-48908
  • Permanent
  • 0

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