Back Posted: Jun 21 2025

Complaints Investigator

Essex, Essex , United Kingdom

Property & Construction jobs >> Skilled Trade

Negotiable

Temporary

Name Confidential

Description

Complaints Investigator

Location: Pitsea, SS13
Job Type: Temp - 6 to 8 weeks / start date 23rd June
Hourly rate: £17.42 per hourWe are seeking a dedicated Complaints Investigator to join Contact Centre & Complaints team within a housing association. This role is essential for investigating and resolving complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code.

Day-to-day of the role:

Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
Work closely with internal teams and external contractors to gather evidence and resolve complaints.
Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.Required Skills & Qualifications:

Proven experience in a similar role within a contact centre or customer service environment.
Experience in a social housing or similar public sector service environment
Excellent communication skills, both verbal and written, across telephone and digital platforms.
Organisational and time management skills, with the ability to deliver against SLAs.
Proficient in CRM systems, contact centre software (Genesys), and digital communication tools.
Demonstrable experience of working in a complaint setting.
Excellent knowledge of the Housing Ombudsman Complaint Handling Code.

If you are interested in this role, please submit your application with an updated copy of your CV

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-48227
Position Type: Temporary
Applicants: 0
Views: 2

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