Resident Liaison officer

Resident Liaison Officer (RLO) - Heathrow Area - Temp to Perm Opportunity!

Location: Heathrow Area, London Job Type: Temporary to Permanent Temporary Hourly Rate: £15 - £17 per hour (dependent on experience) Permanent Salary: £36,000 per annum (following successful temporary period)

Are you an empathetic, proactive, and highly organised individual with a passion for community engagement Looking for a fantastic Temp-to-Perm opportunity in the Heathrow area where you can build strong relationships and make a real difference If so, we want to hear from you!

We are seeking a dedicated and skilled Resident Liaison Officer to join our team working on a key infrastructure project in the vicinity of Heathrow Airport. This is an excellent opportunity to start on a temporary basis with a clear pathway to a permanent role, where you will be the crucial link between the project and the local community.

Your key responsibilities will include:

Being the primary point of contact for residents affected by the infrastructure works, addressing their queries, concerns, and providing timely updates.

Establishing and maintaining strong, positive relationships with residents, community groups, and local stakeholders.

Effectively communicating complex project information in a clear, concise, and accessible manner through various channels (e.g., face-to-face meetings, newsletters, drop-in sessions, phone calls, emails).

Organising and facilitating resident engagement activities, such as community meetings, information sessions, and site visits.

Proactively identifying and addressing potential issues and concerns raised by residents, escalating complex matters appropriately.

Maintaining accurate records of all resident interactions, enquiries, and resolutions.

Working closely with the project team, including site managers, engineers, and communication specialists, to ensure a coordinated approach to resident engagement.

Monitoring and reporting on resident feedback to the project team to inform decision-making and mitigate potential impacts.

Assisting with the development and distribution of project information materials.

Ensuring compliance with relevant stakeholder engagement plans and procedures.

To be successful in this role, you will possess:

Proven experience in a customer-facing role with strong communication and interpersonal skills. Experience as a Resident Liaison Officer (RLO) or in community engagement/public relations is highly desirable.

Exceptional communication and interpersonal skills, with the ability to build rapport and trust with diverse communities.

Strong empathy and the ability to understand and address resident concerns sensitively and professionally.

Excellent organisational and administrative skills, with the ability to manage multiple tasks and prioritise effectively.

Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).  

The ability to work independently and as part of a team.

A proactive and solution-oriented approach to problem-solving.

Excellent attention to detail and accuracy.

A valid UK Driving Licence and access to your own vehicle may be required due to the location and potential need for travel within the Heathrow area.

Why this is a great opportunity:

Temp-to-Perm Pathway: Secure a permanent position with a reputable organisation following a successful temporary period.

Competitive Hourly Rate: Earn £15 - £17 per hour while on the temporary contract.

Permanent Salary: Enjoy a salary of £36,000 per annum upon successful transition to a permanent role.

Work on a Significant Project: Contribute to a key infrastructure development in a prominent location.

Make a Real Difference: Be the voice of the community and ensure their needs are considered throughout the project.

Develop Your Stakeholder Management Skills: Gain valuable experience in engaging with a diverse range of stakeholders.

Collaborative Environment: Work within a dynamic and supportive project team.

If you are a motivated and empathetic individual looking for a fantastic Temp-to-Perm opportunity in the Heathrow area where you can build a rewarding career in resident liaison, we encourage you to apply