Nurse Navigator Hispanic Breast Program (MUST BE SPANISH SPEAKING)

Responsibilities Department Description: The Joseph M. and Thelma Linsey Breast Care Center at BIDMC offers comprehensive care and support for women with breast health concerns, including all benign and cancerous breast conditions. Patients may begin their care in a multidisciplinary clinic in which specialists from many disciplines will consult with the patient, and with each other, to provide clinical recommendations in a convenient, single session. A care team may consist of radiologists, medical oncologists, radiation oncologists, surgical oncologists, plastic surgeons, social workers and navigators. Our surgical clinics care for cancer and benign breast care needs, and are staffed by breast surgeons and NPs, with the support of a clinical nurse and CPAs. Our patients receive the highest level of care in all of our clinics, including access to the latest treatments, technologies and clinical trials. This Nurse Navigator position is an integral part of the Breast Care Program, providing support for patients and clinicians, from patient check in through check out, during their clinic visit. In addition, this position supports the Hispanic BreastCare Clinic, requiring applicants to be fluent in Spanish and English, and to be sensitive to the cultural needs of this population. The ideal candidate must be bilingual, and should be organized, communicative, a true team player, and above all else compassionate. Job Location: Boston, MA Req ID: 38201BR Job Summary: The BIDMC Nursing Mission is to build on a legacy of nursing excellence by caring with compassion, advancing the art & science of nursing, and advocating for the health of patients, families, and communities. The Nurse Navigators primary function is to serve as first contact for patients to assist with logistical navigation through the care continuum; provide a link between patients and physicians; act as the liaison between clinical specialists and physicians to improve coordination of treatment. They guide patients and families through the health care system from the time of diagnosis through their duration of care, by assisting them with access to needed services, developing relationships with various providers and tracking interventions and outcomes. Coordinates this care to ensure safe, effective, efficient patient centered care. Serves as a central resource to patients and families to ensure exemplary care is provided. Communicates effectively with the Radiology & Surgery personnel and other department personnel. The Nurse Navigator also provides education to patients and staff about the diagnosis and treatment modalities. Training, evaluation and competencies for this role are overseen by a Nurse Leader to the department. Department Specific Job Responsibilities: Establish contact with newly diagnosed cancer patients and/or family member. Serve as primary clinical contact to help resolve all patient related concerns, and facilitates the coordination of care across the continuum. Act as liaison between patients and providers, including communication with referring MDs. Understand clinical pathways, and direct patients to services within organization for timely treatment and survivorship. Visit with patients during appointments, when possible. Connect patients with support services in the communities. Assist with transition from treatment to survivorship, chronic care management, or end of life care. Maintain records of patient related activities, including QA/QI records. Track and monitor outcomes metrics, to help evaluate effectiveness of program. Actively identify and address barriers to care keeping patient from receiving timely and appropriate treatment. Support re-credentialing of Breast Center: NAPBC, CoCa, JC & other regulatory bodies. Assist in development of patient/family educational materials. Educate and advocate for the patients and their families, as needed. Support research activities of the program and participate in scholarship, as appropriate. Develop materials for, and participate in, outreach and community education events. Maintain a current level of knowledge and skill, related to Breast Cancer care. Attend various case conferences/tumor boards; participate in Tumor Board and MultiD Conference, weekly. Contribute to overall Onc Nurse Navigation program and role development.Essential Responsibilities: Initiates communication with patients upon learning they have a positive finding. Guides patients through the health care system. Assists patients in connecting with community and social support services. Serves as a liaison between patient, PCP, surgeon, medical oncologist or medical specialist, and other providers. Facilitates interaction and communication with health care staff and providers. Provides health education to individuals and groups. Develops and maintains a learning library for patients that include language specific materials. Identifies personnel in departments involved with their care (i.e., physicians, nurses, radiology, social services, radiation oncology & hematology/oncology, etc.) and develop relationships with them. Assists/directs patients with any questions/ concerns regarding payment of services. Assists with arranging for patient transportation where needed. Builds relationships with other patient navigators. Tracks interventions and outcomes. Participates in medication reconciliation, especially during transitions of care.Required Qualifications: Bachelors degree required. License Registered Nurse required., and Certificate 1 Basic Life Support required. 3-5 years related work experience required in clinical medical-surgical. Strong analytic skills with quality and data analysis. Excellent interpersonal skills. Ability to work with a variety of personalities and disciplines. Experience with interdisciplinary health care approach. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications: OCN, Patient Navigator, Nurse Navigator or equivalent certification preferred. One to three years of experience treating breast cancer, strongly preferred At least five years of experience treating and managing a cancer patient population.Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus