Experience Specialist- Berryhill Center

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UnityPoint Health-Berryhill 

Experience Specialist

FTE: .9 FTE (Full-time, 36 hours per week)

Shifts: Monday -Friday 9a-5:30p


Why UnityPoint Health?  

Commitment to our Team – We’ve been named a by Becker’s Healthcare for our commitment to our team members.  

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing whats right for the people we serve.  

Benefits – Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.  

Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.  

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.  


Visit us at (url removed)/careers to hear more from our team members about why UnityPoint Health is a great place to work.   


Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions

Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns

Consults with members of the healthcare team and provides updates and other information to patients and families

Support all digital communication to patients (e.g. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.  Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience

Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system

Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits




Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.



·       High School or Vocational School graduate









·       Previous medical office experience preferred.

·       Previous experience with an electronic health record or medical office software preferred.

·       Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.










·       Ability to demonstrate strong customer service skills.

·       Ability to effectively enter information into a variety of computer programs.

·       Ability to understand and apply guidelines, policies and procedures.

·       Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.

·       Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.

·       Writes, reads, comprehends and speaks fluent English

·       Multicultural sensitivity

·       Microsoft Office – basic computer skills.

·       Customer/patient focused

·       Critical thinking skills using independent judgment in making decisions


·       Knowledge of medical terminology, anatomy and physiology.






Use of usual and customary equipment used to perform essential functions of the position.


  • 1
  • Negotiable
  • None
  • None
  • Re-35097
  • Permanent
  • 9

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