Operations and Implementation Specialist

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About us:

Healthcare Workforce Logistics (HWL) is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chain, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies.


Our workforce solutions deliver results that lower overall costs, produce higher quality of staff, and increase visibility into overall labor activity and metrics.

Through a combination of proprietary next generation technology and customizable MSP services, HWL delivers a vendor neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden.


Benefits and Perks:

Opportunity to Work from Home

Day 1 Medical Benefits Coverage

401K with Company Match

Career Advancement Opportunities

Great Culture

Flexible Work Arrangements!

Referral Bonuses


Job Summary:

The Operations and Implementation Specialist is directly responsible for support administration, implementation of the Company’s MSPs and Sales/Training Demonstrations of the HWL Platform. Responsibilities will include: first-tier technical and operational support, work closely with the internal team members (i.e. Sales) and external clients/suppliers to provide system expertise, configuration, demonstrations, training & develop implementation plans for new clients moving onto the HWL Platform. This includes serving as the Project/Program Manager for facility implementations and MSP projects to ensure all technology, organizational, people, and process related aspects of the implementation are effectively enabled to deliver the MSP successfully.  The Operations and Implementation Specialist must provide exceptional communication, time management and customer service with strong attention to detail.

In the future, as the company expands and evolves, it is expected this role will report to a future Director/VP of Implementation.


Job Description:

Along with the Customer Support Specialist provides first-line support answering technical questions, analyzing user issues and needs, and providing resolutions to problems

Reviews technical issues or bug fixes and reports to HWL Production Engineering via the Support Ticket Process

Serve as a resource to assist with operational improvement to include but not limited to workflows, training and customer service

Reports urgent and critical System Down service requests to senior leadership

Assists with configuration of system for new and existing systems from facility set up to user access

Work closely with Sales ,HWL Executive Leadership and other members of the HWL team, in the transition from the sales process, to implementation to operational maintenance of MSP clients

Point person for all HWL implementations with all stakeholders (internal/external)

Develop and communicate implementation timelines,  owners, deliverables, risks, delays and impacts to project stakeholders

Follows and updates implementation policies, procedures and manuals

Develop customized implementation presentations for clients, inclusive of timelines

Schedule, Lead, coordinate and facilitate client and internal meetings concerning implementation, recap with meeting notes and action items

Conduct ongoing training sessions for clients and agencies and internal employees


High school graduate or equivalent. B.S. Degree preferred

Basic understanding of staffing and MSP operations

One year or more of related experience in healthcare staffing operations, training, or project management

Good customer service and public relations

Knowledge of related computer applications including database entry. Able to work well independently and in a team environment

Attention to detail and solid organizational and time management skills

EEO Statement:

Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race,color,religion,sexual orientation,gender,gender identity and expression,national origin,age,disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

  • 1
  • Negotiable
  • None
  • None
  • Re-34510
  • Permanent
  • 1

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