UX Researcher

UX Researcher
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As our UX Researcher, you will generate user insights to support our Product teams in iteratively improving our products. You will schedule, plan and conduct user research activities using both qualitative and quantitative methods, help our teams to understand the research findings, and help to grow our UX research practice.
Do you have experience working with agile development teams? Are you able to introduce user research practices into a team, establish a user centred culture, whilst continually monitoring and improving practices? If yes, then apply now!
What you will be doing:
* Planning user research activities to improve our understanding of our users and how our products work for them
* Conducting generative research to gain a rich and thorough understanding of users based on qualitative and quantitative research methods
* Conducting evaluative research to test and improve upon our teams’ design solutions
* Analysis and synthesis of research data to identify key insights
* Advocating for users’ needs and helping stakeholders to understand and act upon research insights
* Driving research insights across our business via blogposts, dashboards, and user insights databases
* Working in conjunction with our Customer Success Team to build, nurture, and manage the customer relationships that will enable you to organise and schedule your research
* Growing our existing research operations in line with emerging industry trends and best practices
What we’re looking for:
* Demonstrable experience planning and conducting attitudinal and behavioural research through a range of research methods
* Experience recruiting participants for research studies and managing participant pools
* Good analytical skills, with the ability to turn findings into actionable insights
* Excellent presentation skills and a persuasive advocate for user needs
* Strong communication skills, both written and verbal
* A natural passion and enthusiasm for user experience
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years, and in July 2021 became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
* Full support and training to ensure you are well equipped to succeed in your role
* Invested in employee health and well-being with over 20 mental health first aiders in the business
* 25 days holiday, excluding bank holidays, increasing with service
* Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
* Employee Assistance Programmes
* Free Costco membership, 20% off EE mobile and line rental, and other local discounts
* Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
* Free Microlise Cresswell Racing Tickets, support British Superbikes
* Executive Box at Motorpoint Arena Nottingham
Recruitment Process
Our Head Office is based in Nottingham, however with flexible working options there is something for everyone; whether that’s the hustle and bustle of an office environment, hybrid or fully remote working.
For successful candidates, interviews will take place whilst the advert is still live, via telephone and video conferencing; so don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers