Back Posted: Jun 21 2025

FM Scheduler

Beeston, England , United Kingdom

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Contract

Name Confidential

Description

Role: FM / Helpdesk Scheduler

Location: Beeston, Nottinghamshire

Duration: Until Feb 2026

Rate: £13-14ph PAYE

Hours: 8am - 5pm Monday to Friday

Duration: Permanent

MAIN PURPOSE OF FM SCHEDULER:

The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM SCHEDULER DUTIES & RESPONSIBILITIES:
* Scheduling work across the stated contract
* Reacting to emergencies raised by the client and overseeing engineer's attendance
* Plan efficiencies of location and response time improvements
* Schedule PPM's / WAF's to Subcontractors.
* Taking ownership of workload daily
* Diagnose technical abilities and fault reported to determine "P" code is correctly applied.
* Handling customer complaints or queries via telephone, email or letter.
* Manage completion of PPM's on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer's uniform.
* Production of monthly performance report.
* Management of Contract performance schedule.
* Chasing subcontractors' reports/schedules
* To achieve the teams agreed performance targets and ensure that SLA's are met

FM SCHEDULER SKILLS & KNOWLEDGE:
* IT Knowledge:
o MS Office
o CAFM Systems

ESSENTIAL FM SCHEDULER EXPERIENCE:
* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
* Excellent communication skills and ability to work well as part of a team
* Ability to work in a fast-paced environment, multitask and make effective decisions quickly
* Experience of working in financial performance penalties

--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-32619
Position Type: Contract
Applicants: 0
Views: 0

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FM Scheduler

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PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

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FM Scheduler

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