Team Leader

Job Title: Team Leader
Location: Honiton
Salary: £13.65 per hour
Job Type: Permanent/ Full time
About Us:
United Response is looking for an experienced and motivated Team Leader to join our supported living services in Honiton. This is an excellent opportunity to lead a dedicated team supporting adults with learning disabilities, autism, and complex needs.
About the role:
As a Team Leader, you will support the Service Manager with the day-to-day running of the service while also providing direct, hands-on support. You'll be responsible for supervising staff, managing rotas, overseeing support plans, liaising with families and external agencies, and ensuring high standards of care are maintained at all times.
You will need to be confident in mentoring team members, have strong organisational and communication skills, and be comfortable using IT systems. You must also hold a full UK driving licence and be flexible with working hours, including some evenings, weekends and bank holidays.
The people we support in Honiton have a range of needs and interests, and many are active in the local community. Experience supporting Deaf people or a willingness to learn sign language would be highly valued.
Duties and Responsibilities:
- Support people in accordance with their needs and wishes as detailed in their person centred support plans.
- Safeguard vulnerable adults recognising and report any disclosure, suspicion or evidence of harm, risk of harm, abuse or neglect in line with United Response's Safeguarding procedures.
- Encourage and enable the people we support to become active members of both their local and wider communities.
- Support people to develop and maintain good family relationships and a range of friendships.
- Support people in all aspects of their daily living, for example, going shopping, cooking, keeping their home clean and tidy, budgeting and paying bills.
- Deliver personal care (if required) with dignity and respect.
- Support people to stay healthy and safe, following guidance from health professionals where health support is required.
- Communicate effectively with colleagues, family members and professionals, verbally and in writing.
- Raise any concerns about practice or the people we support in a timely manner.
- Assist people towards volunteering and paid employment.
- Attend training, including induction training, team meetings and individual supervision meetings as required.
- Maintain confidentiality at all times.
Senior responsibilities:
- Lead and act as the first point of contact in the absence of the Team / Service manager.
- Take responsibility for full and accurate communication at handover.
- Assist the Team / Service Manager with the day to day supervision of Support Workers and where required undertake the formal supervision of Support Workers.
- Compile team rotas and activity plans as required by the Team / Service Manager.
- Maintain and check the accuracy of the financial records of the people we support
- Carry out 'on-call' duties when required.
- Model person centred practice and contribute to the induction and support of new and less experienced support worker colleagues.
- Undertake any other reasonable duties as requested.
Recording Responsibilities
- Ensure that support plans reflect the changing needs and wishes of the people we support by contributing to regular monitoring and review.
- Accurately complete documentation, including people we support records.
About you:
- Passionate about making a difference and the work of United Response
- Experience of supporting people or of working in a social care setting.
- NVQ Level 2 or 3? in care or equivalent (or willingness to obtain it within an agreed timeframe).
- Clear written and verbal communication style.
- Basic IT skills and numerical ability.
- Willing to undertake required training, sometimes off site and outside normal working hours.
- Willing and able to travel between locations as required.
- Available for flexible working patterns including evenings, weekends, sleep-ins and nights as required.
- Previous supervisory experience
- Experience of communicating with professionals or other agencies.
Benefits:
- 20 days' paid annual leave plus 8 bank holidays (pro rata for part time), increasing with service
- Fully paid training and access to recognised qualifications
- Pension contribution
- Cycle to work scheme and season ticket loan
- Occupational health, counselling, and wellbeing services
- Life assurance scheme (2x basic salary)
- Staff discounts and Blue Light Card eligibility
Please Note: This role will involve evening, weekend, and bank holiday shifts, as well as sleep-in shifts.
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of Senior Care Team Leader, Lead Client Support Supervisor, Senior Support Services Coordinator, and Advanced Support Practitioner may also be considered