Partnership Agent

OVERVIEW:

Working on the Partnership Team, the Partnership Agent acts as a liaison for our partners, field operations, internal operations and customers. You will help incubate and grow the partnership vertical, provide operational support, continuous feedback and exceptional customer service to all parties involved.



 



WE WILL DEPEND ON THIS PERSON TO



Proactively manage new partnership appointments



Proactively manage Partnership Portal service request



Manage individual task and workflows in efficient and timely manner



Assist Internal Operations team members with general and partnership specific questions



Assist field Operations team members with partnership specific questions; navigate potential issues and provide walk through type support when needed



Determine vehicle and customer needs based off field inspections



Audit field inspection reports for critical information in regards to compliance and partnership requirements



Communicate field inspections to partners when specific repairs require authorizations and approvals



Communicate repair and claim information to customers and record all information and correspondence within our internal programs



Create customer and partnership profiles within our internal systems



Produce accurate repairs orders for customers that include; estimates, claim information and cost associated with specific partnerships



Schedule customers and repairs accordingly



Research repair procedures, parts and labor times when necessary



Audit completed repairs orders and invoice partners



Engage with customers in meaningful and effective manner via phone, email or text leveraging our digital platform consistent with the company’s mission brand and reputation; Follow up when necessary



Gain superior product knowledge to effectively help customers, partners and internal teams



Provide an exceptional experience for our customers and partners to drive loyalty and growth



Perform other duties as assigned by manager



WHAT YOU BRING



Excellent communication skills (written & oral) interpersonal and presentation skills



Critical thinker and passionate for problem solving



Demonstrated communication, consultative, interpersonal and organizational skills



Ability to work independently with limited supervision 



Ability to set and achieve targeted goals



Proven ability to provide an exceptional customer experience



Experience and desire to work with technology (AllData, ProDemand, etc.)



OEM & Aftermarket parts knowledge



Prior Automotive experience



Prior sales experience



High School diploma or equivalent



Preferred Qualifications but not Required



Bachelors degree or equivalent experience and education



2+ years of experience working in customer service involving a high degree of customer interface, experience within the automotive market preferred



Experience working with automotive professionals



WORKING WITH US



Competitive pay (DOE)



Paid vacation time 



100% company paid employee medical, dental, and vision insurance 



Equity share; a percentage of the long-term value we create together



Casual atmosphere and great people to work with 



 



ABOUT US



 



 is on a mission to deliver convenient auto repair everywhere with its disruptive service, offering the first and only full-service mobile solution for automotive repair and maintenance.  The company delivers complete mobile repair and maintenance to car owners with the convenience of online booking and instant price quotes, combined with five-star quality service at fair, affordable prices. RepairSmith also delivers repair and scheduled maintenance on-location to fleet operators, car rental agencies, and dealership customers.  Founded in 2018, RepairSmith is based in Los Angeles and offers service in 650+ cities across six states with over 100,000 service appointments completed to date. All RepairSmith technicians are employees of the company, equipped with customized state-of-the-art mobile service vans to deliver a best-in-class experience. Named one of Fast Company’s Most Innovative Companies of 2021, RepairSmith is backed by TI Capital, Mercedes-Benz, Porsche Ventures, Spring Mountain Capital, and other venture and automotive investors. To learn more, visit  and follow the company on , , , , , and . 



 



Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.



 



REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE, OR LOCAL LAW.