Back Posted: Jun 21 2025

Field Services Scheduler

Cardiff, Wales , United Kingdom

Other jobs >> Everything Else

Negotiable

Permanent

Name Confidential

Description

Job Opportunity: Field Service Scheduler

Location: Cardiff

Salary: £26,280 per annum

Hours: Monday – Friday, 40 hours per week

Working Pattern: Hybrid (2 days in-office, 3 days from home)

Multitask Personnel is proud to be working with a leading utilities provider specialising in the supply, installation and maintenance of gas, electric, and SMART meters. We are looking for an experienced Field Service Scheduler to join our client’s Cardiff office and play a key role in coordinating and managing the work schedules of field staff and subcontractors.

About the Role

This position is crucial to ensuring the efficient and cost-effective delivery of field services in line with contractual obligations and client priorities. The successful candidate will be confident in resource planning, issue resolution, and maintaining profitability while meeting customer expectations and key performance indicators (KPIs).

Key Responsibilities

Develop and manage efficient schedules for field staff and subcontractors

Utilise internal systems to allocate resources effectively in line with service contracts and KPIs

Assign sufficient chargeable work to engineers to meet productivity and revenue targets

Respond to client booking requests with prompt and accurate scheduling

Coordinate ongoing projects to ensure timely and satisfactory completion

Act as the primary contact for internal and external customer enquiries

Resolve scheduling conflicts and service-related issues efficiently

Prepare regular performance reports and track scheduling efficiency and KPI achievement

Analyse trends and provide recommendations for improving performance

Maintain accurate records of job statuses, resource allocations, and financial data

Monitor the profitability of scheduled work and ensure financial targets are met

What We Are Looking For

Experience in scheduling, resource planning, or a similar operational role

Strong knowledge of scheduling systems and database tools

Excellent problem-solving and prioritisation skills

Strong communication and interpersonal skills

Understanding of KPIs and operational financial principles

Highly organised with a keen attention to detail

Relevant qualifications in Business Administration, Operations Management, or similar (preferred but not essential)

Professional membership (e.g., Institute of Customer Service) is desirable

What’s in It for You

Our client values their employees and offers a competitive benefits package, including:

25 days annual leave plus 8 public holidays, rising to 30 days with long service

24/7 GP access, mental health support, and wellbeing services

Share Incentive Plan, life insurance (4x salary), and £500 refer-a-friend bonus

Cycle to Work Scheme

Career development opportunities including accredited courses and internal promotions

How to Apply

To apply, please send your CV to (url removed) or call Faye on (phone number removed) for more information

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: June 21, 2025
Job id:. CV-19321
Position Type: Permanent
Applicants: 0
Views: 1

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PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

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