Back Posted: Jan 01 2026

Resident Liaison Officer

Canterbury, England , United Kingdom

Property & Construction jobs >> Skilled Trade

Negotiable

Permanent

Name Confidential

Description

Resident Liaison Officer (RLO)

Location: Canterbury, Kent - Scattered Housing Projects – Various Sites
Salary: £30,000 + £5,000 Travel/Car Allowance
Contract: Full-Time, Permanent

About the Company

We’re proud to be partnering with a leading national property services contractor that has been delivering excellence in building repairs, maintenance, and improvement works for over 30 years.

Still family-run, the company has built an outstanding reputation for providing high-quality service and forming long-term partnerships with some of the UK’s largest clients across multiple property sectors.

Their work spans four key divisions:

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Social Housing Repairs & Maintenance

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Commercial Office Fit-Out

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Heritage Preservation

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Public Sector Maintenance

The Role

We are seeking a Resident Liaison Officer (RLO) to join the team delivering projects under the Social Housing Decarbonisation Fund (SHDF). You’ll play a vital role in maintaining excellent communication between residents, site teams, and clients throughout the project lifecycle.

This programme focuses on improving the energy efficiency of social housing properties, including:

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Loft Insulation

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Ventilation Upgrades

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Window Replacements

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M&E System Upgrades

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Cavity and Solid Wall Insulation

You’ll initally be working across a mix of houses and flats, followed by a further two years of ongoing works under the same scheme.

Key Responsibilities

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Act as the main point of contact for residents before, during, and after works.

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Coordinate appointments, surveys, and access for contractors.

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Address resident queries and resolve issues in a professional and empathetic manner.

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Ensure residents are informed of project timelines, progress, and any potential disruptions.

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Support the site team to deliver a smooth, resident-focused service.

About You

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Previous experience as an RLO, Resident Liaison Officer, or Tenant Liaison Officer within the social housing or property maintenance sector.

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Excellent communication and organisational skills.

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Strong customer service ethos and ability to manage sensitive situations.

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Full UK driving licence and willingness to travel between sites.

Benefits

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Competitive salary of £30,000 + £5,000 car/travel allowance

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Long-term, stable position within a reputable and growing company

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Supportive, family-run business culture with genuine progression opportunities

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 1, 2026
Job id:. CV-190947
Position Type: Permanent
Applicants: 0
Views: 1

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