Back Posted: Jan 01 2026

Service Delivery Manager

Brighton, England , United Kingdom

IT jobs >> IT

Negotiable

Permanent

Name Confidential

Description

Service Delivery Manager – MSP

Brighton, BN1 (primarily on-site, 1 day hybrid)

£50,000 - £55,000 plus benefits

My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support

Driving improvements in service delivery processes, performance, and client satisfaction

Working closely with the Operations Manager and wider leadership team to influence strategy and growth

Managing and reporting on KPIs, SLAs, and service metrics

Ensuring best use of tools and systems, including the ConnectWise suite

Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world

Strong people leadership skills with a values-driven approach

Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)

Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

Be part of a growing MSP with a reputation built on long-term client partnerships

A leadership role with real influence and visibility

Supportive, close-knit culture where face-to-face collaboration matters

Competitive salary (£50k+ depending on experience)

Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 1, 2026
Job id:. CV-190394
Position Type: Permanent
Applicants: 0
Views: 8

Refer $50 Save job Free resume review Apply Now

Alert me to new jobs like this: IT jobs in city Brighton

Email address

Create alert

By continuing your agreeing to our term and conditions

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)

Invalid Input

Your email address(*)

Invalid Input

Please select you reason(*)

Additional information(*)

Invalid Input

Service Delivery Manager

Description

Find us at:

Report a job

Related Search:

Name Confidential

Job Seeker //

Employer //

About Us //

Follow //

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

Sign in to your account

Service Delivery Manager

Description

Find us at:

Report a job

Related Search:

Name Confidential

Similar Jobs

More jobs from this company

Job Seeker //

Employer //

About Us //

Follow //

Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES