FBO Manager

Air Personnel are looking for a FBO Manager to join their client based at Glasgow airport

As FBO Manager, you will be responsible for leading the operation and ensuring delivery of safe, efficient, and customer focused services in line with company policies and regulatory standards. You will act as the key point of contact for clients and stakeholders, while ensuring that all team members are motivated, trained, and performing to the highest standard.

We are seeking an experienced aviation professional with a strong operational background and a passion for premium service. You’ll have a hands-on leadership style, commercial awareness, and a proven ability to build high-performing teams.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

Responsibilities:

Leadership and overall responsibility for performance management of team and service levels in line with company procedures

Developing and implementing procedures and strategy for all FBO operations

Ownership of FBO Operations Manual

Enforcing security and safety procedures in the FBO and on the ramp

Responsible for P&L performance and budgeting and oversee finance processes i.e invoicing

Managing security and safety procedures in the FBO and on the ramp

Liaising with senior management for approvals on financial expenses for the FBO, budgeting, forecasting and expense management

Coordinating with Quality and Safety Manager on formalising, updating and implementing required procedures

Hire, train and evaluate FBO staff. Also ensure timely training and performance reviews for the staff

Manage ramp team ensuring safety and procedures

Conduct investigations of incidents in line with ICAO, IATA and ISBAH regulations and procedures

Maintain positive relationships and a collaborative approach with all FBO customers, suppliers and stakeholders

Encourage employee involvement and suggestions in the improvement and growth of the FBO, its people and its processes.

Perform ramp activities and ground handling procedures, when required due to shortage of staff

Ensure operational efficiency through effective management of resources and minimizing costs.

Report to senior management on high priority incidents, department performance, budget reviews and any urgent approvals

Develop and implement strategies in order to grow market share and maximize FBO revenues

Regular monitoring and recording of KPIs, market activities, business volumes and margins

Skills, Qualifications and Experience required:

Essential

Extensive experience in FBO and/or ground handling operations

Experience in managing multicultural operational teams

Proven performance management experience

Strong commercial and budgeting/forecasting skills

In-depth knowledge of ground handling procedures and staff rostering

Demonstrated ability to drive P&L performance and cost optimisation

Experience delivering 5-star customer service

A highly motivated “people person” with excellent interpersonal skills

Strong leadership and team development capabilities

Advantageous

AVSEC experience or certification

Experience in business plan development and execution

In addition to a Competitive Salary, we will offer you:

Competitive Group Pension Scheme

Comprehensive Life Assurance *

Comprehensive Income Protection *

Comprehensive Travel Insurance *

Comprehensive Private Healthcare (after successful passing of probation) *

Free Car Parking

2 Paid Volunteering Days each calendar year (subject to line manager approval)

Investment in Training, Qualifications and Professional Development

This is a fantastic opportunity to join our client so please call Michelle for more details or apply with your CV