Back Posted: Jan 01 2026

Customer Resolution Team Mananger

Stratford-upon-avon, England , United Kingdom

Administration & Clerical jobs >> Management

Negotiable

Permanent

Name Confidential

Description

Customer Resolution Team Manager
Stratford-upon-Avon
40 hours per week (Monday to Friday) 1 day WFH
£30,500-£34,000 per annum DOE
About the Company
Our client is a leading UK provider of field service solutions, delivering external agency services primarily to the utilities sector. With a strong focus on compliance and customer satisfaction, they offer a dynamic and professional environment from their Head Office based in Warwickshire.
Role Overview
A fantastic opportunity has arisen for a confident, enthusiastic, and motivated individual to join the operational management team as a Customer Resolution Team Manager. You will be responsible for managing a team of 6–8 staff who support customers facing challenges with account resolutions and payment arrangements.
This role requires strong leadership skills, the ability to drive performance, and a customer-focused approach to ensure all client and internal service standards are met. You’ll also contribute to continuous improvement through project work and process development.
Key Responsibilities
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Lead, motivate and support a team to achieve service levels and performance targets.
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Oversee daily work allocation and monitor completion in line with client and internal requirements.
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Conduct regular coaching sessions, one-to-ones, and team meetings.
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Monitor and support inbound and outbound call activity, handling customer interactions when needed.
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Perform quality checks, including call audits, and provide feedback to ensure consistent service standards.
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Use root cause analysis to improve team and customer outcomes.
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Manage team absences, performance issues, and act as the first point of escalation.
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Work closely with clients and internal departments to maintain strong relationships.
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Support departmental management with projects and improvements.
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Ensure compliance with company policies, data security, and regulatory requirements.
Essential Skills & Experience
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Proven experience in a team leader or team manager role.
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Strong people management and coaching skills.
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Excellent communication and interpersonal abilities.
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Highly organised, with a proactive and solution-focused mindset.
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Comfortable working in a fast-paced, target-driven environment.
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Proficient in using IT systems and management tools.
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Adaptable and able to manage change effectively.
Desirable
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Experience in debt resolution or collections (not essential).
What’s on Offer
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A supportive and collaborative team environment.
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Opportunities for development and contribution to business improvements.
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Involvement with a respected and regulated service provider

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 1, 2026
Job id:. CV-190190
Position Type: Permanent
Applicants: 0
Views: 1

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