Back Posted: Jan 01 2026

Service Engineer

Croydon, England , United Kingdom

Engineering jobs >> Engineering

Negotiable

Permanent

Name Confidential

Description

Purpose of Role
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s.
Customer Service
* To liaise with the call controllers and Field Service Supervisor’s to provide the best service to the customers.
* The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
* The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
* Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
* May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
Records and Documentation
* Accurately record time, parts used and any other details either electronically or manually as required.
* Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
Skills/Knowledge and Qualifications Required
* Shall have good fault-finding and diagnostic skills
* To be able to understand hydraulic and electrical circuit diagrams.
* Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
* Can use and understand various electrical and hydraulic test equipment
* Update engineering knowledge when able.
* Always use cost effective but safe measures to carry out tasks.
Standards
* Comply with all requirements in the Work Instruction for Engineer Responsibilities.
* Comply with instructions given by Field Service Supervisors, Managers and Directors.
* To maintain and use company issued equipment and vehicles in a safe manner and according to policies.
* To take responsibility for the safe keeping of stock and be accountable for stock balances.
* To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
* Any documentation which is required to be returned to the office is done so in time.
Desirable Knowledge and Qualifications
* Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
* City & Guilds in electrical and mechanical engineering.
* Competent in the use of electrical and hydraulic test equipment.
* A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
* A mature disciplined approach and good personal administrative and customer care skills.
* 17th edition electrical regulations/City & Guilds electrical and mechanical engineering

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: January 1, 2026
Job id:. CV-189519
Position Type: Permanent
Applicants: 0
Views: 0

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Service Engineer

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