Performance Manager

Performance Manager - (Temp to Perm)

£45,000 per annum

Mon - Fri, 40 hours per week

JOB PURPOSE

To lead the management, collation, and reporting of Key Performance Indicators (KPIs) in line with the PFI Highways Contract. The role is responsible for formalising and streamlining processes to enhance workflow efficiency, and for fostering effective consultation and communication with Senior Managers, colleagues, the Client Team, and SPV representatives regarding operational procedures. The Performance Manager will maintain the Integrated Management System (IMS) through robust document control, coordination of internal and external audits, and by driving continuous improvement across quality, environmental, and health & safety standards.

KEY ACCOUNTABILITIES

(Responsible to the Business Manager)

KPI Management & Reporting
Analyse, manage, and report on Key Performance Indicators (KPIs) using Confirm Dashboards.
Produce relevant performance analysis and highlight improvements based on dashboard reviews.
Collate and submit the Monthly Monitoring Report from SMT, as well as Annual Service, Quarterly Performance, and Business Continuity Reports in line with KPIs.
Process & System Improvement
Implement and maintain monitoring systems for all performance targets through process mapping.
Formalise and communicate new or improved processes, including those published on TWWW/ONE intranet platforms and from EFQM assessments.
Facilitate the introduction, monitoring, and review of new systems.
Compliance & Audit
Maintain the Integrated Management System (IMS) through robust document control.
Co-ordinate and facilitate the Internal Audit Plan, ensuring timely completion of audits.
Ensure operational compliance with legal obligations and contract requirements.
Assist in managing non-compliance information, including financial penalties, and report performance adjustments and non-conformances via the Report It tool.
Performance Strategy & Continuous Improvement
Support the Business Manager in developing and implementing performance strategies for continuous improvement.
Initiate root cause analysis and support corrective action plans.
Communication & Engagement
Effectively communicate performance-related issues to departmental staff through presentations, reports, and CPD sessions.
Foster positive staff morale and actively contribute to a collaborative team environment.
Meetings & Stakeholder Engagement
Attend and facilitate Paymech meetings, assisting in the management of non-compliance and financial penalties.
Consult and communicate with Senior Managers, colleagues, Client Team, and SPV representatives regarding operational procedures.
Health & Safety
Compile and report Health and Safety statistics and exposure hours.
Other Duties
Carry out any reasonable tasks as requested by the Business Manager.Essential Skills and Experience

Proven experience in performance management, KPI analysis, and reporting within a complex operational environment (preferably highways, infrastructure, or local government)
Strong analytical skills, with the ability to interpret data, identify trends, and produce actionable insights.
Experience in coordinating and supporting internal audits, compliance, and risk management.
Proficiency in Microsoft Office (especially Excel, PowerPoint, and Visio) and business intelligence tools such as Power BI.
Demonstrable ability to implement and improve monitoring systems and processes, including process mapping and dashboard management.
Excellent written and verbal communication skills, with experience preparing and delivering presentations, reports, and training to a range of stakeholders.
Experience supporting or leading continuous improvement initiatives and root cause analysis.
Knowledge of contract compliance, health & safety data management, and business continuity reporting.Personal Qualities and Behaviours

Highly organised, proactive, and able to manage multiple priorities and deadlines.
Strong relationship management skills, able to consult, influence, and collaborate with colleagues, clients, and external partners.
Confident in leading or facilitating meetings and engaging with senior managers and client representatives.
Able to work independently and as part of a team, fostering positive staff morale and supporting others.
Honest, trustworthy, punctual, and professional in all interactions.
Flexible and adaptable, with a commitment to continuous personal and professional development.Desirable

Experience working with Confirm Dashboards or similar performance management systems.
Understanding of local government or PFI contract environments.
Understanding of managing IMS through 1st, 2nd and 3rd party audits.
Full UK driving licence