Graduate Customer Service & Marketing Coordinator

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Description

Join J Wood Leather, a family-run business in West Yorkshire with a reputation built on quality, service, and adaptability. This is an ideal role for a recent graduate looking to kickstart their career by blending hands-on customer service with creative marketing.
Benefits
Salary: £30,000 per annum
Hours: 39 hours per week (Mon–Thu 8:30–17:00, Fri 8:30–16:00, occasional weekends)
Holiday: 25 days + birthday leave
Free onsite parking
Company pension schemeAll candidates must have settled status in the UK.
About Us J Wood Leather is a family-run business supplying high-quality hides and leathers to customers across the UK and beyond. We combine the reliability of a trusted wholesaler with the creativity of a close-knit team. Joining us means being part of a collaborative environment that values fresh ideas and exceptional service.
Purpose of the RoleThis role blends customer service excellence with creative marketing, providing a strong career start for a graduate with a Marketing, Business, or related degree. You’ll bring fresh ideas and digital know-how to support customers and strengthen the brand’s online presence.
Key ResponsibilitiesCustomer Service
Act as the first point of contact via phone, email, and online platforms.
Manage order processing accurately, liaising with the warehouse for smooth fulfilment.
Offer guidance on product ranges and suitability for customer projects.
Resolve issues empathetically, maintaining the company’s reputation for excellent service.Marketing & Social Media
Create and schedule engaging social media content.
Support marketing campaigns that raise brand awareness and drive sales.
Monitor engagement metrics and provide insights.
Maintain and update website content.Team Support
Provide cover for wider office functions (e.g., payroll data entry, stock admin) when needed.
Contribute to collaborative projects and continuous improvement initiatives.Skills & Experience
Degree in Marketing, Business, or a related discipline (essential).
2 years’ customer service experience (gained during studies or similar).
Strong written and verbal communication.
Creative flair and interest in digital marketing trends.
IT literate: MS Office essential; social media tools or CMS experience an advantage
  • 1
  • Negotiable
  • None
  • None
  • CV-188406
  • Permanent
  • 3
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