Back Posted: Oct 14 2025

Service Coordinator

Warwick, England , United Kingdom

Administration & Clerical jobs >> Admin Assitant

Negotiable

Contract

Name Confidential

Description

Alma Personnel have been tasked with recruiting on behalf of their Warwickshire based client for an experienced service co-ordinator to be based on site.

This will be based on a FTC for approximately 8 months.

The service Coordinator will be based with in a department that handles maintenance contracts, servicing, parts and rental equipment.

Duties and tasks :-

* Serve as the primary point of contact for incoming service requests via telephone and other forms of communication

* Effectively manage and dispatch technical engineers to customer sites, considering urgency and team capacity

* Coordinate the supply and shipment of spare parts for engineer visits and return jobs

* Arrange equipment as required by engineers or operations management.

* Oversee and process engineer timesheets, ensuring accuracy and reflecting overtime

* Liaise with external suppliers for necessary assistance and resources.

* Actively manage the company's rental equipment fleet.

* Schedule routine servicing with customers and provide regular updates.

* Manage the field engineer fleet, including vehicles, uniforms, and PPE

* Provide cover for your line manager in their absence

* Generate reports from the company's operating system as requested.

* Manage costs and maintain the overall profitability of the service department.

* Handle out-of-hours customer calls and dispatch engineers for chargeable emergency call-outs, compensation provided to the SC

Skills and experience

You must be a confident and excellent communicator both written and verbally to succeed in this role with a can do attitude with particular focus on providing the best customer experience

Be commercially aware of the importance of running a profitable busy operation and working to tight budgets

Strong IT skills in particular with MS Office suite of products

Training will be provided on the in-house system where required and products, Industry knowledge would be a distinct advantage,.

Excellent salary package is available as well as a host of company benefits

If you feel you have the right skills and experience, apply now stating why you would be suitable for this position

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-187270
Position Type: Contract
Applicants: 0
Views: 10

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Service Coordinator

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