Team Leader

Migrant Help have an exciting opportunity to recruit a Team Leader - Submissions to join our team!

Location: Dover (Hybrid)

Contract:  9 month fixed term (with potential to be extended or made permanent)

Salary: £31,332

Additional Allowances: £611 weekend working allowance

About us: 

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

The Team Leader - Submissions role:

Part of the Submissions team, the Team Leader is a dynamic and supportive role at Migrant Help. The Submissions team primarily assist in the compliance and quality checking of applications as well as the management of all Asylum Services’ incoming and outgoing correspondence received through multiple communication channels. As the Team Leader you will provide supervision and support for a team of Officers ensuring that quality standards are met and, where possible, exceeded. You will work innovatively to identify new approaches, driving continuous improvement and successfully working with the Team Manager to manage change, demonstrating strong leadership and coaching to success.

Key responsibilities of our Team Leader - Submissions:

Continuously support a team of Officers to reach their full potential, providing timely feedback and effective coaching to improve skills, increase efficiency and identify any gaps in training and development needs. Ensure mandatory training is kept up to date

Monitor performance to ensure that target guidelines are achieved, coaching your team, making sure they have the tools and knowledge to succeed while working collaboratively to achieve organisational targets and KPI’s using supportive framework when required

Support the Team Manager with the day to day running of the  team, delegating work appropriately and ensuring delivery of service. This includes planning cover and ad hoc absence (i.e. leave and sickness), and ensuring that this is managed appropriately and recorded accurately

Liaise with other Team Leaders to ensure that client and service requirements are met on a day to-day basis

Understand and deliver an effective service, with consideration to the KPIS and proposing corrective actions when required

Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement by completing supervisions, case reviews and team briefings

The experience and skills you need to become our Team Leader - Submissions:

Proven leadership experience within a contact centre or fast paced environment

Substantial experience of supporting, developing and managing others in their work

Demonstrable experience delivering to KPIs and motivating others to meet these targets

Excellent inter-personal skills and the ability to relate to a wide range of people including diverse groups

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:  

This post is subject to a Disclosure and Barring Service (DBS) check

This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:

Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain

Be able to provide continuous UK address history for the previous 5 years

Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer:

Our working week is 35 hours per week offering flexibility and work life balance

Enhanced family friendly provisions

Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).

Option to buy or sell up to 5 days of annual leave

Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.

Wellbeing support.

Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 24th October 2025

If you are interested in becoming our new Team Leader - Submissions, please click 'APPLY' today. We look forward to hearing from you!

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer