Operational Performance Manager

Operational Performance Manager

Location: Plymouth
Permanent | Full-Time
Salary: Up to £45,000 + Benefits

About the Role

We’re recruiting for an experienced Operational Performance Manager to join a leading MOD facilities management provider, supporting a large, complex estate across the South West.

This role will play a key part in analysing operational performance, identifying areas for improvement, and implementing effective strategies to drive service excellence. You’ll use your analytical and communication skills to turn data into actionable insights, ensuring consistent delivery of high-quality services and compliance with performance targets and KPIs.

It’s a fantastic opportunity for someone with strong Excel and data skills, who enjoys working collaboratively and influencing continuous improvement across operational teams and supply chains.

Key Responsibilities

* Analyse and interpret performance data to identify trends, risks, and improvement opportunities.

* Produce clear, insightful reports for senior management and stakeholders.

* Develop and implement improvement strategies to enhance service performance and efficiency.

* Support operational teams to maintain consistent, high-quality delivery.

* Manage and challenge supplier performance, ensuring contractual compliance.

* Lead on rectification and improvement plans where performance issues arise.

* Build strong working relationships with internal teams, contractors, and clients.

* Identify and implement cost and efficiency savings without compromising service quality.

About You

* Experienced in operational performance management, data analysis, or business improvement.

* Advanced Microsoft Excel skills, confident in handling and analysing large data sets.

* Strong communicator with the ability to present data and influence decisions.

* Commercially aware with a proactive, analytical, and solution-driven approach.

* Excellent stakeholder management and organisational skills.

* Flexible to travel across sites within the South West region.

What’s on Offer

* Competitive salary of up to £45,000

* Mileage paid

* 6% employer-matched pension contribution

* Private medical cover

* Life assurance (2x annual salary)

* 25 days annual leave

* Hybrid and flexible working options

* Opportunities for professional growth and development

Why Apply?

You’ll be joining an established, forward-thinking organisation that values innovation, collaboration, and continuous improvement. This is a key role where your insights will directly influence operational performance and help shape the success of service delivery across a large and high-profile estate.

For more information or a confidential discussion, please contact: Abbie Evans – Sphere Solutions.

Our Commitment to Inclusion

As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities. If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we’ll work with you and the client to ensure a fair and supportive experience. We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background