Performance Manager

Position: Performance Manager
Contract Type: Temp to Perm / Permanent
Location: Hounslow
Hours: Monday to Friday, 40 hours per week
Holiday: 25 days

JOB PURPOSE
As the Performance Manager, you will take the reins in managing, collating, and reporting Key Performance Indicators (KPIs) in alignment with contracts. Your role is pivotal in streamlining processes and ensuring effective communication with Senior Managers, colleagues, and client representatives. You'll also maintain our Integrated Management System (IMS) while driving excellence in quality, environmental, and health & safety standards.

KEY ACCOUNTABILITIES

KPI Management & Reporting:

- Analyse, manage, and report KPIs using Confirm Dashboards.

- Produce insightful performance analyses and highlight improvement areas.

- Compile and submit various reports, including Monthly Monitoring and Business Continuity Reports.

Process & System Improvement:

- Implement monitoring systems for performance targets through effective process mapping.

- Communicate new processes clearly and facilitate their introduction.

Compliance & Audit:

- Maintain robust document control within the IMS.

- Coordinate internal audits and ensure compliance with legal obligations.

Performance Strategy & Continuous Improvement:

- Collaborate with the Business Manager to develop performance strategies.

- Support root cause analysis and corrective action plans

Communication & Engagement:

- Present performance-related issues effectively to departmental staff.

- Foster a collaborative team environment and positive morale.

Meetings & Stakeholder Engagement:

- Attend meetings and assist in managing non-compliance issues.

- Consult with Senior Managers and the Client Team regarding operational procedures.

HEALTH & SAFETY:

Compile and report Health and Safety statistics and exposure hours.

Other Duties:

Carry out reasonable tasks as requested by the Business Manager.

ESSENTIAL SKILLS AND EXPERIENCE

Proven experience in performance management, KPI analysis, and reporting within a complex operational environment (preferably highways, infrastructure, or local government)
Strong analytical skills, with the ability to interpret data, identify trends, and produce actionable insights.
Experience in coordinating and supporting internal audits, compliance, and risk management.
Proficiency in Microsoft Office (especially Excel, PowerPoint, and Visio) and business intelligence tools such as Power BI.
Demonstrable ability to implement and improve monitoring systems and processes, including process mapping and dashboard management.
Excellent written and verbal communication skills, with experience preparing and delivering presentations, reports, and training to a range of stakeholders.
Experience supporting or leading continuous improvement initiatives and root cause analysis.
Knowledge of contract compliance, health & safety data management, and business continuity reporting.

PERSONAL QUALITIES AND behaviours

Highly organised, proactive, and able to juggle multiple priorities.
Strong relationship management skills-able to consult and collaborate effectively.
A confident leader who can engage with senior managers and clients.
Honest, trustworthy, and professional in all interactions.

DESIRABLE

Experience with Confirm Dashboards or similar systems.
Understanding of local government or PFI environments.
Full UK driving licence (travel within the local area may be required).

Why Join Us?
This is more than just a job; it's an opportunity to contribute to a dynamic team dedicated to excellence in service delivery. If you're ready to take the next step in your career and make a difference, apply today or contact Office Angels Staines for more information.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website