Service Manager

Service Manager

Location: Doncaster, Lincoln, Norwich

Salary: £37,000 to £40,000 + Car allowance £2400

The Role

As a Service Manager, you will be responsible for ensuring the financial viability of a portfolio of services across multiple sites. Your duties will include overseeing the budget for each service and ensuring that strict financial key performance indicators are consistently met. Typically, you will manage approximately 900 to 1,000 commissioned hours each week across four to five support packages (approx).

You will provide direct line management for 30+ support workers, including bank staff. A strong understanding of Care Quality Commission (CQC) frameworks and person-centred practices is essential for this role. You should be a confident communicator with excellent organisational skills, as you will lead teams of Support Workers at each service. Your role will involve coaching and mentoring these teams to deliver exceptional support and interventions, enabling those we support to live their best lives.

It is important to cultivate a positive working culture that promotes the health and well-being of your teams, which will help with staff retention and foster a collaborative team environment. The Service Manager position focuses on business delivery and accountability for the financial stability of each support package within your portfolio.

Managing multiple rotas and staffing requirements, along with employee recruitment and retention, is an essential part of this position. This is a full-time role that requires 37.5 hours of work per week. Due to the provision of 24hr support, this role will operate on a rotational rota, Monday to Sunday, and will require flexibility within your hours. You will also be part of the Operational On-Call rota.

Responsibilities:

Always represent the company as a professional ambassador, embodying its vision and values in every interaction.

Oversee the profit and loss (P&L) for each service to ensure that every package meets its budget targets.

Ensure that your services are fully compliant with the CQC Single Assessment Framework Inspection methodology

Provide strong, effective leadership for day-to-day operations.

Ensure that each of your services consistently delivers outstanding support to the people we support in accordance with the commissioned contract.

Use data, research, and innovation to find ways to enhance performance and improve service delivery

Ensure that Safeguarding underpins all discussion held in these forums.

Engage your Support Workers in regular supervision and annual appraisal.

Ensure that Safeguarding underpins all discussion held in these forums.

Collaborate with all business partners, including HR, Recruitment, Clinical Support, and Finance, to foster an open and honest culture within your teams.

Manage all employee-related issues within your services portfolio.

Collaborate with our HR partners to ensure compliance with Gray Healthcare’s people policies and procedures.

Engage with Commissioners and work alongside our Business Development Managers to expand and develop services in your region.

Coordinate closely with the Mobilisation Team and Clinical Leads to ensure that new business transitions meet agreed milestones and fully comply with the commissioned contract.

Please note that this list is not exhaustive.

Knowledge, Skills and Experience:

Essential:

It is essential that you have the following:

5+ years’ experience in an operations leadership role, with a min Level 4+ qualification in Leadership or Management

Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.

Are well versed in risk management and risk mitigation.

Are a Car Driver and have access to a vehicle to enable you to travel to multiple sites and undertake the full performance of your duties.

Have sound knowledge of business functions like procurement, contracts and HR

Have strong business acumen and experience of managing budgets and P&L management.

Outstanding communication and presentation abilities - both verbal and written.

Excellent leadership, critical thinking and project management skills

Can demonstrate strong personal beliefs and values that are underpinned by the companies values.

Demonstrate that you have robust and resilient personality traits and can respond and function within high pressure environments.

Can build relationships with key stakeholders.

Can deliver change in both the short, medium, and long term.

Have a working knowledge of commissioner/funding arrangements and relationships

Have a working knowledge and understanding of contract management

Are IT Literate with experience of working with Microsoft Office applications. Finance systems and Client information management systems, online rostering.

Knowledge, Skills and Experience

Desirable

It is desirable that you:

Have a clear understanding of clinical governance.

Have experience of managing change.

Key Internal and External Clients

Commissioners. Integrated Care Boards

Housing associations.

External MDT members e.g. Clinicians. Social Workers

All colleagues

Criminal Records Check

Enhanced

Salary

£37-40,000 annual salary

Plus car allowance £2400

INDAB