Salesforce Application Support Administrator

Express Recruitment are delighted to representing a global ERP supplier who are looking for a Salesforce Administrator who possesses proven application support experience to join their growing team of Salesforce professionals on a permanent basis with the option of working hybrid or remotely (locally based candidates will be required to visit Lincoln or London offices on occasions).

The successful candidate will act as the main point of contact for all Salesforce application support and troubleshooting enquiries, as well as providing companywide end user training.

In return, our client is offering a competitive salary of up to c£60,000 per annum D.O.E, with performance-based bonus up to 5% per annum, a generous benefits package including 38 days holiday yearly (including bank holidays), sick pay, life insurance scheme, and more!

Roles and Responsibilities

* Provide ongoing technical support to internal end users across the group, whilst also formalising training workshop sessions to train focus groups on the roll out of new system features and functions

* Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales

* Capable of utilising Gearset and Git for version control and deployments

* Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to latest versions

* Provide technical mentorship to the Junior Salesforce professionals

* Support Senior Salesforce Developer and Architect with CPQ and Apex related configuration, integration and optimisation tasks

Skills and Experience

* Experienced with Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud and CPQ experience being highly desirable

* Proven experience in IT application support and end user training essential

* Certified Salesforce Administrator (CTA)

* Some working knowledge of Apex, including batch classes, triggers and CPQ logic desirable

* Exposure to working with CPQ bundles and pricing/quote templates desirable but not essential

* Some experience working with SQL, SOSL AND SOQL with the ability to perform data extraction & transformation commands preferred but not essential

* Previous work experience with middleware integration tools such as MuleSoft preferred

* Well versed with Agile/SCRUM methodologies

* Well versed in areas of data integrity and governance process management

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 (url removed)

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on (url removed) or give us a call on (phone number removed) and we will do the rest for you.

Vacancy Summary

Hours: Full Time, Monday-Friday

Salary: £60,000 per annum D.O.E + Up to 5% Bonus

Location: Lincoln or London (Hybrid/Remote options)

Job Type: Full Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency