Back Posted: Oct 14 2025

Technical Support Desk Engineer

Guildford, England , United Kingdom

Engineering jobs >> Manufacturing

Negotiable

Permanent

Name Confidential

Description

Technical Helpdesk Engineer - Heating & Plumbing Sector
Location: UK & Ireland Support

We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.

Key Responsibilities:

Provide remote technical support via phone and email to customers, installers, and field engineers.
Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.
Process warranty claims and engineer dispatches using internal systems.
Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
Resolve technical complaints and warranty-related enquiries.
Support promotional activities and ensure accurate CRM/system data.
Participate in Saturday support rota and attend occasional training or events.What We're Looking For:

Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience.
Background in technical support or field service within the plumbing/heating sector
ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
Excellent communication, fault-finding, and customer service skills.
Confident using IT systems and CRM tools.
Team player with a proactive, customer-first mindset.This is a great opportunity for someone hands-on in the heating industry looking to transition into a desk-based technical role with ongoing training and support.

ACS are recruiting for a Technical Support Desk Engineer. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Desk Engineer submit your CV including an outline of your experience as a Technical Support Desk Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support Desk Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Desk Engineer role you desire

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-184787
Position Type: Permanent
Applicants: 0
Views: 5

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