Customer Service Agent

Customer Service jobs >> Advisor/Assistant/Manager




Customer Advisor

£10.77 per hour
Office based
Stratford- upon- Avon

We're looking for a highly motivated Customer Advisor to join our Stratford-upon-Avon based probate advisory team. If you can bring us great communication and customer service skills, then we can offer you a fantastic opportunity to progress and develop your career with a business that's all about people and our communities.

As a customer advisor, you'll be making outbound calls and taking inbound calls from clients, providing them with the information, advice, and direction that they need around our probate services. You'll need to be both professional, and compassionate, as you'll be dealing with people who may be going through one of the most difficult times of their lives. We're not just a standard contact centre. Our values and purpose are what make us different. And it'll be up to you to bring them to life and provide the best service and support possible for our customers at a time when they need it most.

What you'll do

answer inbound queries and make outbound calls to potential customers
* accurately document customer queries and details, updating records on our case management system
* explain our services to clients in a clear and understandable way, showing empathy, compassion and professionalism at all times
* offer different solutions to customers based on their individual needs
receive training and support from senior colleagues, maintaining a focus on your own professional development This role would suit people who have

experience within a call centre and fast-paced environment would be beneficial
* great communication and relationship building skills
* a keen eye for detail
* a passion for delivering great customer service
* good IT skills and experience with Microsoft applications such as Word and Teams (due to remote working)
* the ability to empathise with clients, remaining calm and professional even in difficult situations Interested in this position? please click "apply now"

We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.

This vacancy is being advertised by Rullion Ltd acting as an employment business

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
  • 1
  • Negotiable
  • None
  • None
  • CV-183341
  • Temporary
  • 4

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