Support Engineer

Support Engineer

£27,000 - £30,000 + discretionary bonus, Burgess Hill RH15, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme

The Role
We're recruiting a Support Engineer to join a dynamic and growing IT support business operating across the South East and beyond. This is a first-line support role that would suit someone with prior helpdesk or technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries.

You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment.

Key responsibilities include:

Act as a first point of contact for clients via phone and email
Log, manage and resolve support tickets in a timely manner
Troubleshoot issues with PCs, laptops, printers, and mobile devices
Provide basic support with networking and connectivity issues
Administer Microsoft 365 and basic Active Directory functions (e.g., account setup and password resets)
Maintain and update client asset databases and documentation
Deliver support and guidance to end-users, escalating where appropriate
Provide on-site support when required
Liaise with third-party technical partners for escalated issues
Uphold service management principles and excellent customer careRequirements
You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. Experience with Microsoft 365 and a working knowledge of Active Directory are highly desirable. Strong communication skills, attention to detail, and a proactive approach to problem-solving are key for success in this Support Engineer position.

This role could suit someone who has worked as a 1st Line Support Technician, IT Helpdesk Analyst, or Technical Support Advisor.

Company Information
This well-established IT support company specialises in fully managed IT services, cybersecurity, and cloud infrastructure. From its head office in Burgess Hill and satellite office in London, it provides dedicated support to clients across Sussex, Surrey, Kent, London, and internationally. The business is a Microsoft Silver Partner and takes pride in offering tailored, business-critical IT solutions backed by excellent customer service and 24/7 monitoring. Their approach is proactive, collaborative, and built on long-standing client relationships.

Package

£27,000 - £30,000 salary
Discretionary annual performance bonus
28 days holiday including bank holidays
Monday to Friday, 9am - 5:30pm
Permanent, full-time position
Centrally located office with nearby street parking
Office accessible by bus and train (10-15 minute walk from mainline station)

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