Back Posted: Oct 14 2025

Customer Service Team Leader

Wokingham, Berkshire , United Kingdom

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Permanent

Name Confidential

Description

A growing Wokingham-based business is looking for an experienced Customer Service Team Leader to manage a team of Customer Service Advisors. The team plays a key role in handling sales enquiries and after-sales support, helping the business grow while improving operational efficiency.
This role is ideal for a proactive leader with experience in continuous improvement and digital transformation, looking to drive change and enhance the customer experience.
The role is initially office-based in Wokingham, moving to a hybrid working model shortly, with hours of 8:45 AM–5:30 PM Monday to Thursday and 8:45 AM–5:00 PM Friday.
Key Responsibilities for the Customer Service Team Leader role are:
*
Lead and manage a team of Customer Service Advisors.
*
Collaborate with the wider sales team to meet customer needs.
*
Drive continuous improvement and digital transformation projects.
*
Optimise the customer journey, implementing efficient processes and digital solutions.
*
Monitor performance, coach team members, and support development.
*
Ensure compliance with policies, procedures, and health & safety requirements.
*
Undertake additional duties as reasonably required.
Skills & Experience for the Customer Service Team Leader role are:
*
Proven experience managing a customer service team.
*
Strong track record in continuous improvement and digital transformation.
*
Excellent initiative, problem-solving, and change management skills.
*
Strong communication, interpersonal, and organisational abilities.
*
Comfortable managing multiple priorities in a fast-growing environment.
Benefits
* Employee Assistance Programme
* Health Shield Cash Plan & PERKS platform (upon completion of probation)
* 25 days’ holiday per year
* Life Insurance
* Pension
Apply today if you want to be part of a dynamic team driving growth and innovation

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-181053
Position Type: Permanent
Applicants: 0
Views: 4

Refer $50 Save job Free resume review Apply Now

Alert me to new jobs like this: Customer Service jobs in city Wokingham

Email address

Create alert

By continuing your agreeing to our term and conditions

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)

Invalid Input

Your email address(*)

Invalid Input

Please select you reason(*)

Additional information(*)

Invalid Input

Customer Service Team Leader

Description

Find us at:

Report a job

Related Search:

Name Confidential

Job Seeker //

Employer //

About Us //

Follow //

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES

Sign in to your account

Customer Service Team Leader

Description

Find us at:

Report a job

Related Search:

Name Confidential

Similar Jobs

More jobs from this company

Job Seeker //

Employer //

About Us //

Follow //

Subscribe to updates from our blog

PLEASE NOTE! WE USE COOKIES AND SIMILAR TECHNOLOGIES FOR THE BEST USER EXPERIENCES