Front Office Supervisor- Courtyard by Marriott Buffalo Airport

Other jobs >> General

Negotiable

Permanent

Description

Position Information:

Location: Courtyard by Marriott Buffalo Airport,  4243 Genesee St, Cheektowaga, NY 14225



 



Responsible for coordinating the front office operations of the hotel while providing support to the management team.



Responsibilities:

Assists in overseeing guest services and front office operations; ensuring superior service is a priority.



Foster a positive, cooperative work environment between front office staff and management.



Supervise front office team.  Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems. 



Job Duties:



 



Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.  Makes timely decisions while exhibiting sound judgment.  Includes appropriate people in decision making process.



Customer Service – Assist in maximization of Customer Service by attaining 80% or better on Franchise Guest Service Scores.  Manages difficult or emotional customer situations.  Responds promptly to customer needs, requests for service and assistance.



Communication - Demonstrates group presentation skills. Speaks clearly and persuasively in positive or negative situations. Writes clearly, and has the ability to read and interpret written information.  Assists management team in conducting employee meetings and other events.



Team Work – Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit.  Upholds organizational values, treats people with respect and promotes a harassment free environment.



Quality Management – Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections.  Must maintain 80% or higher on Franchise product quality scoring. Inspect back of office and public areas for cleanliness and preventative maintenance upkeep on a daily basis.  Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness.  Strives to increase productivity.



Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.



Initiative - Meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions.  Asks for and offers help when needed.



People Management – Ensures each employee completes orientation and required brand training.  Ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.).  Maintains effective employee relations programs within the hotel.  Provides regular performance feedback to all employees. Manages difficult or emotional employee situations. Develops subordinates skills and encourages growth.



Compliance – Assists in ensuring all internal BLA communication is posted as required.  Adheres to all polices and procedures required by Buffalo Lodgings internal audit system including but not limited to cash flow, direct billing accounts, credit card payments, registration and reservation cards. Maintains confidentiality.



Business Acumen – Accurately forecast schedule changes based on forecasted occupancy.  Performs Front Desk shifts as needed to ensure efficient operations.



Requirements:

High School diploma or equivalent is preferred.  Hospitality and/or customer service experience is preferred.  Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.  Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.   Must have valid drivers license, and acceptable driving history subject to company approval.



 What we Offer:



 



At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:



Medical, Dental & Vision Insurance



Competitive 401 (k) Retirement Savings Plan with Generous Employer Match



Paid Vacation and Sick Time



Paid Holidays



Tuition Reimbursement



Flexible Spending Account



Company Paid Life Insurance



Company Paid Short-Term Disability Insurance



Long-Term Disability Insurance



Employee Assistance Program



Hotel Discounts – for You, Your Friends and Family



Monthly Employee Appreciation Activities & Events



Learning and Development Opportunities



Employee Referral Program



  • 1
  • Negotiable
  • None
  • None
  • Re-181048
  • Permanent
  • 3

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert



Subscribe to updates from our blog