Customer Success Team Member

Customer Success Team Member
Oakham, Leicestershire (with hybrid working)

About Us

At Firechief Global, we have a vision of a world where people can live and work free from the fear of fire. Since developing our first fire blanket in 1963, we’ve been on a mission to make the world a safer place through trusted, high-performance fire safety products and an outstanding customer experience.

Headquartered in Rutland with a Global Distribution Centre in Birmingham, we deliver high-quality fire safety solutions across homes, workplaces, and industries. We’re proud to be the UK’s fastest-growing fire safety brand, with products carrying leading accreditations including the BSI Kitemark and CE mark.

We are now looking for a Customer Success Team Member to join us on a full-time, permanent basis.

The Benefits

- Salary of £26,000 - £30,000 per annum, DOE
- 23 days’ holiday, rising to 25 days after 3 years’ service
- Bonus scheme (after probation)
- Hybrid working (4 days in Oakham office, 1 day WFH)
- Occasional visits to our Birmingham warehouse
- Charity volunteer day and off-site team building events
- Private healthcare contribution
- Cycle to Work and EV salary sacrifice schemes
- Free parking
- Free refreshments

This is an exciting opportunity for a customer-focused professional to join a trusted brand that’s making a real impact on fire safety worldwide.

We provide great training to bring you up to speed and plenty of chances to grow and develop professionally as part of our exceptional team.

You’ll be supported to gain a superb work/life balance with hybrid working and charity days, and will discover a great range of benefits that further enhance life in and out of work.

So, if you’re excited by the chance to represent a trusted brand and take the next step in your career, read on and apply today!

The Role

As a Customer Success Team Member, you’ll be at the centre of our customer experience, ensuring that every interaction is handled with care, accuracy, and professionalism.

Working collaboratively, you’ll process customer orders and requests with precision and speed, maintaining exceptional service standards and attention to detail at every stage.

You will focus on building strong, positive relationships with existing and new customers, helping them access a trusted range of fire safety products and equipment at competitive prices.

Additionally, you will:

- Record all enquiries and quote requests in our CRM
- Resolve customer complaints efficiently
- Manage customer expectations around delivery times and stock availability
- Promote our rewards programme
- Arrange returns, collections, and credits in line with company policy

About You

To be considered as a Customer Success Team Member, you will need:

- At least two years’ experience in a similar role or co-ordinator position
- Excellent telephone relationship-building skills
- Strong written communication and customer service skills
- Confidence using Microsoft 365 applications (Outlook, Excel, Word, Teams)
- At a minimum, five GCSEs (at grades A-C/9-4) including English and Mathematics

Other organisations may call this role Customer Service Assistant, Customer Service Representative, Customer Service Co-ordinator, Customer Care Administrator, or Customer Support Co-ordinator.

All recruitment is strictly handled directly, and as such, we kindly request that recruitment agencies do not get in contact.

Webrecruit and Firechief Global are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
 
So, if you want to take on this role as a Customer Success Team Member, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency