Back Posted: Oct 14 2025

IT Support Team Leader

Broxbourne, Hertfordshire , United Kingdom

IT jobs >> IT

Negotiable

Permanent

Name Confidential

Description

IT Support Team Leader
Location: Broxbourne (Fully Office-Based)
Salary: £35,000 - £40,000 per annum
Hours: Monday to Friday

A growing IT services provider is seeking an experienced and proactive IT Support Team Leader to manage their onsite and field-based support team in Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence.

As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients receive timely and effective technical support. You will act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team.

Key Responsibilities:

Lead and support a team of onsite IT Support Technicians and Field Engineers

Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments

Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved

Act as the primary escalation point for complex incidents and problem resolution

Monitor and manage ticket queues, ensuring accurate logging and timely updates

Mentor and develop team members, promoting continuous improvement and knowledge sharing

Assist with project delivery, system upgrades, and infrastructure maintenance when required

Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction

Requirements:

Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience

Strong technical knowledge of Windows operating systems, Microsoft 365, networking, and common business applications

Experience supporting both onsite and field-based IT environments

Excellent communication, organisational, and problem-solving skills

Ability to lead by example in a fast-paced, customer-focused environment

A proactive and professional approach with a passion for delivering outstanding IT service

This is a fully office-based role in Broxbourne, ideal for an experienced IT professional looking to take ownership of a small, dynamic team and contribute to the continued growth and success of a well-established service provider

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-176165
Position Type: Permanent
Applicants: 0
Views: 2

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