Back Posted: Oct 14 2025

Interim Head of Customer Service

Chatham, England , United Kingdom

Customer Service jobs >> Advisor/Assistant/Manager

Negotiable

Contract

Name Confidential

Description

Have you experience working in a senior role, leading the customer service function within a housing association / social housing, local government, or other regulated service sector?

Are you immediately available for an interim role circa 6 months? (with potential to extend / go perm)

In this role as Head of Customer Service you’ll lead the charge in shaping how to serve this HA's 10,000+ residents in Kent - ensuring every interaction is effortless, empathetic, and effective.

You’ll oversee the customer contact centre and its team, including complaints, and resident engagement functions, driving service excellence across the organisation.

Salary up to £70,000 plus pro rata holiday allowance of 28 days (PLUS bank holidays) and free on site parking. This is a hybrid role working 3 days in the Chatham office and 2 days working from home.

You’ll use insights and data to understand what matters most to customers and embed a culture of accountability and continuous improvement across your teams.

This is a hands-on leadership role for someone who thrives on transforming services and inspiring people.

You’ll know how to balance strategic vision with operational delivery—turning feedback into tangible improvements and empowering teams to perform at their best.

This role is working for one of the largest independent social landlords in Kent, with a clear social purpose and who are making a lasting difference to communities. Interested? Apply today

No. of positions available*: 1
Salary: Negotiable
Experience: None
Education: None
Post Date: October 14, 2025
Job id:. CV-172089
Position Type: Contract
Applicants: 0
Views: 4

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