Senior Technical Support Analyst

IT/Software/Telecoms jobs >> Telecommunications/Internet

Negotiable

Permanent

Description

Senior Technical Support Analyst

Mane Contract Services are recruiting on behalf of a UK leading Telecommunication Provider for a Senior Technical Support Analyst to join them on a permanent basis. This is an exciting opportunity to join a company currently deploying the next generation digital infrastructure.

As a Senior Technical Analyst, you will be responsible for problem solving in a fast environment, whilst providing exceptional customer service / experience.

Key Responsibilities:
- Collaborate with Partners, Suppliers and Contractors to troubleshoot network incidents to achieve a timely resolution within agreed SLAs.
- Acting as technical escalation supporting the Technical Service Centre.
- Troubleshoot services such as DSL, Ethernet, Firewalls, GPON and Routing Protocols.
- Participating in a shift pattern of 8am - 8pm.

Qualifications & Experience:
- 3+ years' experience in 1st / 2nd Line Network Support.
- Technical knowledge with Cisco IOS, IP/ Routing Protocols, Firewalls, OSPF & BGP Protocols.
- CCNA, CCNP or ITIL certifications will be beneficial.
- Experience working in IT or Telecoms industry.

Salary:

Competitive + benefits

If you are a Technical Support professional with the above experience and skill set, hit apply now for immediate CV review
  • 1
  • Negotiable
  • None
  • None
  • CV-171896
  • Permanent
  • 2

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