Help Desk Technician

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.



Stellantis Financial Services, Inc. is currently searching for a dynamic, high-energy IT Help Desk Technician to join our IT team.



Summary: Provides professional customer service and technical support to end-users and resolves software and hardware related issues for workstations, laptops, and peripheral equipment.



Essential Duties and Responsibilities include the following. Other duties may be assigned.



Answers User calls to the Help Desk and resolves problems in a timely and professional manner.



Responds to IT work orders requested via intranet, email or in-person requests for assistance and evaluates/prioritizes work and ensures end-user resolution.



Determines whether problem is caused by hardware such as printer, cables, or telephone or caused by software configuration or user error.



Proficient in Active Directory.



Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Network Administrators or manager.



Logs and tracks calls using IT tracking database and maintains records and related problem documentation.



Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.



Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, and peripherals (e.g. software, printers, copiers, and mobile devices).



Deploys and maintains workstations and laptops including installing operating systems and applications



Monitors IT daily jobs for success/failure



Installs personal computers, software, and peripheral equipment.



Completes daily Departmental duties as assigned in a timely and professional manner in accordance with the IT Department standards and to the Computer Operations Manager s satisfaction.



Participates in the IT Departments 24 x 7 on-call rotation and Help Desk support.



Participates in the Houston Help Desk onsite weekly rotation.



Complies with all company and departmental policies and procedures.



This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.



Qualifications



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience



The knowledge, skills and abilities typically acquired through the completion of an associate s degree in Computer Science or industry certifications such as A+ or MCSA. Technical training or 2 years experience may be substituted for a degree or certification.



SFS is an equal opportunity employer. SFS is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, familial status, gender identity, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.